Club Supervisor

Club Supervisor

City Padel Taunton

Salary: 24000 - 27000 pa depending on experience

City Padel Taunton is looking for an enthusiastic organised and people-driven Club Supervisor to help deliver an outstanding experience for our players and team.

This is a hands-on leadership role at the heart of the club perfect for someone who thrives in a fast-paced environment loves customer service and enjoys motivating others.

The Role

As Club Supervisor youll be the face of City Padel Taunton ensuring the club runs smoothly day-to-day our players feel welcomed and our team is supported to deliver the highest standards.

Applicants with Padel experience would be preferred but this is not essential

Key Responsibilities

Customer Experience & Communication

• Build and maintain excellent relationships with current and prospective players

• Welcome all players in a friendly professional manner

• Answer phone calls and respond to enquiries providing accurate information about the club padel and services

• Relay relevant information and feedback to the Directors

Operations & Compliance

• Ensure compliance with health safety and hygiene regulations at all times

• Oversee opening and closing procedures

• Maintain high standards of cleanliness throughout the club (bins toilets communal areas)

Team Leadership

• Train supervise and support Club Assistants ensuring role expectations are clear and up to date

• Promote teamwork and motivate staff proactively suggesting ideas to improve the club experience

• Organise weekly staff rotas for reception and café operations

Bookings Scheduling & Promotion

• Manage facility scheduling court bookings matches and rentals

• Actively promote spare spaces on courses and courts via WhatsApp and Instagram

• Release courts back to the public when appropriate

• Ensure booking systems are accurate and up to date

Café & Retail Management

Applicants with barista training would be preferred but not essential

• Maintain a clean organised and well-stocked café and retail area

• Prepare and monitor toasties and baked goods

• Ensure the coffee machine is serviced and maintained

• Keep pricing and offerings updated and communicated clearly

Role Structure

• Reports to: City Padel General Manager

• Manages: Club Assistants