Jr. Customer Support Specialist Fluent Portuguese Guadalajara, MX

TeamViewer provides a leading Digital Workplace platform that connects people with technologyenabling improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies that hundreds of millions of users around the world and around 645000 customers across all industries rely on. With more than 1900 employees worldwide we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact

Responsibilities

As a member of the Customer Support team you will provide Level 1 technical support to end-users and assist with billing working with clients to ensure the successful delivery of services.

• Promote and maintain a high quality professional service-oriented company image through outstanding delivery of customer satisfaction objectives

• Answer user questions in the area of setup product functionality and other topics (i.e. administrative questions following their purchase via phone and email)

• Conduct online demonstrations to explain software functionalities to existing customers as needed

• Provide Tier 1 Technical Support for customer inquiries about TeamViewer software

• Determine potential for sales opportunities and forward sales leads to the responsible teams

• Make customer satisfaction calls and participate in surveying customers to further improve service delivery

• Follow up on outstanding service issues to ensure customer success

Qualifications

• High School diploma or GED

• Associates or Bachelors degree in relevant field or equivalent work experience is preferred

• 1 years prior work experience in a high volume call-center customer care role is highly preferred

• Excellent oral and written fluency in Portuguese & English (Mandatory)

• Advanced knowledge of Windows operating systems is required

• Intermediate knowledge of MS Office software is required

• High level of IT and technical knowledge with interest in the IT field

• French language is an added plus

What we offer

• Please note this is an ONSITE position: Av Adolfo Lopez Mateos 2405 Col. Providencia. (IN OFFICE POSITION / NO REMOTE)

• Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day all around the world.

• Its all about the team: become part of a community that values respect support and open feedback.

• Our teams collaborate and work with each other towards a common goal.

• We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.

• Its all about the team: become part of a community that values respect support and open feedback

• Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous healthy growth

• Benefit from learning opportunities internal & external

• Health Benefits:major medical expenses services / Life insurance

• Food Vouchers

• Parking at the Midtown Plaza

• Quarterly team building events and companywide All Hands meetings

• Snacks and soft drinks/ Occasionally free lunches.

• Open door policy and casual dress code.

• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse values-driven culture makes us stronger. As we continue to grow as a company we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender civil or family status sexual orientation religion age disability education level or race.