WFM Manager
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
David Kennedy Recruitment is working with a leading tech company who is looking to recruit a WFM Manager to join their team in São Paulo Brazil.
Position: WFM Manager
Location: São Paulo Brazil
Employment type: Full-time
Work model: on-site
Benefits: base salary.
DUTIES & RESPONSIBILITIES:
Develop and implement workforce management strategies policies and procedures aligned with business objectives
Forecast staffing needs to ensure optimal coverage and skill allocation
Oversee scheduling processes to ensure efficiency fairness and cost control
Manage workforce management systems for time attendance and capacity planning
Analyze workforce data to identify trends and drive continuous improvement
Collaborate with cross-functional teams to align workforce planning with business strategy
Lead coach and develop workforce management and BI teams (15-20 employees)
Monitor and report on key workforce metrics including staffing levels productivity overtime and costs
Manage workforce management budgets and resource allocation
Drive operational best practices and process optimization
Design and implement training programs for workforce management teams
Ensure compliance with internal policies procedures and standards
Build strong relationships with senior leadership and key stakeholders
Proactively address operational challenges and support business growth.
REQUIREMENTS:
Bachelors degree or equivalent relevant professional experience
Minimum 3 years of experience in workforce management or people operations leadership roles
Native/fluent in Portuguese. Advanced English communication skills written and verbal
Strong proficiency in Microsoft Office tools especially Excel and reporting solutions
Proven leadership experience managing high-performing teams
Strong analytical and decision-making abilities
Comfortable working in fast-paced evolving environments
Understanding of Brazilian labour legislation
Excellent interpersonal skills with a collaborative leadership style
Successful applicants must be able to spend the initial 23 months of employment at the Bogotá (Colombia) office as part of the training and onboarding process.
BENEFITS:
Competitive salary
Private health insurance from day one
International work environment
Opportunities for career development.
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
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