Customer Renewal Specialist German Speaker

TeamViewer provides a leading Digital Workplace platform that connects people with technologyenabling improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies that hundreds of millions of users around the world and around 645000 customers across all industries rely on. With more than 1900 employees worldwide we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact

Responsibilities

• Approach existing customers to ensure a high service level and customer retention

• Establish business relationships with TeamViewer customers via telephone and e-mail

• Discover cross and up-sell opportunities with the existing customer base

• Follow up and negotiate with customers to prevent churn and generate pricing quotes for renewals

• Collect and analyze feedback from the customers to improve internal processes and customer loyalty

Requirements

• Fluency in German is a must and Englishis mandatory further languages are a plus

• Experience in sales customer retention or customer service ideally with up-selling and cross-selling

• Ideally experience in the IT environment with SaaS knowledge

• Strong communication skills positive attitude and enjoy working in an international team

• Strong ability to manage multiple accounts and tasks simultaneously.

• Ability to quickly identify and resolve issues to maintain customer satisfaction.

• Scrutiny of customer data management and renewal processes.

• A strong commitment to providing excellent customer service.

• Ability to work collaboratively with various departments to achieve common goals.

• Comfortable working in a fast-paced environment with a high workload.

What we offer

• Great compensation and benefits packages including company achievement bonus or sales bonus company stocks and regular salary reviews

• Public transport friendly offices

• Special terms for local gyms

• Access to Corporate Benefits platform with many discounts

• Regular Team events and company-wide celebrations

• Open door policy no dress code rules frequent all Hands and Leadership Lunches

• Hybrid and Flexible work time with up to 50% home office

• Work From Abroad Program allowing up to 40 days of work outside your contracting country

• We celebrate diversity as one of core values join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse values-driven culture makes us stronger. As we continue to grow as a company we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender civil or family status sexual orientation religion age disability education level or race.