Online Support Customer Service Rep
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Online Support - Customer Service Rep
Location: La Porte TX (Hybrid 2 days/week)
Duration: 12 month
Job Description:
This role involves providing customer support through Salesforce to assist with common user issues and ensuring efficient communication between customers and internal teams.
Responsibilities:
Use Salesforce to respond to incoming customer inquiries efficiently
Liaise with internal product specialists for technical support
Resolve user issues by identifying analyzing and diagnosing problems
Determine customer requirements for online account configuration
Coordinate user training for both internal and customer personnel
Review support analytics for utilization and recommendations at a customer level
Perform other duties as assigned
Mandatory Skills:
Undergraduate degree in Business Information Systems or equivalent work experience
Two or more years in customer service or inside sales
Knowledge and use of Salesforce
Demonstrated competence in using computers and software applications
Problem-solving and troubleshooting experience
Proven oral written and presentation skills
Demonstrated organization customer service and people skills
Nice-to-Have Skills:
Willingness and ability to travel within and outside work location
Ability to work alternate work schedules for different time zones
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
