Customer Service Representative (CSR)
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
A Customer Service Representative (CSR) is the primary point of contact between customers and a company. They are responsible for handling inquiries resolving issues and ensuring a positive customer experience through various channels including phone email chat and in-person interactions. This role typically requires strong communication skills empathy and proficiency in using customer relationship management (CRM) tools.
Customer Service Job Duties
A Customer Service Representative interacts with customers to:
- Answer questions about products services or policies
- Resolve complaints and troubleshoot issues
- Process orders returns and payments
- Document customer interactions in CRM systems
- Provide guidance and support across multiple communication channels
- Resolve complaints and troubleshoot issues
- Process orders returns and payments
- Document customer interactions in CRM systems
- Provide guidance and support across multiple communication channels
Key Responsibilities
- Respond to customer inquiries via phone email chat or social media
- Provide accurate information about products and services
- Handle orders refunds and returns
- Escalate complex issues to supervisors or technical teams
- Maintain detailed customer records
- Meet performance metrics
- Provide accurate information about products and services
- Handle orders refunds and returns
- Escalate complex issues to supervisors or technical teams
- Maintain detailed customer records
- Meet performance metrics
Required Skills and Qualifications
- Empathy patience active listening and conflict resolution skills
- Proficiency in CRM tools (such as Salesforce and Zendesk) Microsoft Office and typing
- Clear spoken and written English skills
- Proficiency in CRM tools (such as Salesforce and Zendesk) Microsoft Office and typing
- Clear spoken and written English skills
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
