AGFC Field Technician

Little Rock, AR - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Job ID: 791656

Position: Field Technician

Client: AGFC

Location: 2 Natural Resources Dr Little Rock AR 72205

Duration: 6 Months

Job Description:

Join the Arkansas Game and Fish Commission as a Field IT Support Technician serving as a vital link for tech support across our statewide operations. Youll be the go-to expert providing hands-on technical support to end users across Arkansas ensuring our team has the technology they need to protect and preserve our natural resources.
What Youll Do
End-User Support: Support for desktops laptops and mobile devices (Windows iOS Android) across multiple field offices.
System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance.
Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment.
Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.
Identity Management: Manage user group and computer accounts within a centralized directory service.
Training & Compliance: Assist with security awareness training and phishing simulations.
Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
Field Assistance: Serve as the eyes and ears in the field providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Travel Requirements
This role requires regular travel to AGFC offices statewide (average 2 days per week) with with AGFC personnel. No travel reimbursement necessary.

Required Qualifications

3 years of experience in each of the following:
- Field technician support
- Desktop and laptop troubleshooting
- Mobile device support
- Network administration and support
- Software installation and maintenance
- Peripheral device configuration
- Help desk/telephone support
Exceptional customer service skills with a commitment to user satisfaction
Strong communication abilities for technical and non-technical audiences
Preferred Qualifications
CompTIA A Network or similar IT certifications
Experience with macOS support
Google Workspace administration experience
Experience in government or conservation organizations

Technical Skills

Windows 10/11 operating systems
Microsoft 365 and Office Suite
Active Directory administration
iOS and Android mobile device management
Basic networking (TCP/IP DNS DHCP)
Antivirus and security software
Remote support tools

Job ID: 791656 Position: Field Technician Client: AGFC Location: 2 Natural Resources Dr Little Rock AR 72205 Duration: 6 Months Job Description: Join the Arkansas Game and Fish Commission as a Field IT Support Technician serving as a vital link for tech support across our statewide operations....