Oracle Service Cloud (Fusion) CRM Technical Lead

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Who we are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.

Job Description:

Job Title : Oracle Service Cloud (Fusion) CRM Technical Lead

Job Type : W2/C2C

Experience : 9-15 Years

Location : San Jose California (On-Site)

Responsibilities:

5 years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
Experience with middleware/integration tools (e.g. MuleSoft Oracle Integration Cloud).
Experience managing projects in cross-functional enterprise environments.
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication stakeholder management and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Oracle certifications (e.g. Oracle B2B Service Certified).
Familiarity with scripting (JavaScript PHP) in Oracle Service Cloud.
Understanding of customer experience analytics and reporting (e.g. Oracle BI Genesys reporting).
Lead the design implementation and enhancement of Oracle Service Cloud (Fusion) solutions to improve customer experience and operational efficiency.
Act as a subject matter expert in CRM customer service operations and contact center best practices.
Develop detailed functional and technical documentation including workflows system configurations integration designs and business requirements.
Manage cross-functional projects in enterprise environments ensuring alignment with business goals timelines and budgets.
Guide CRM analytics reporting and customer experience measurement using tools like Oracle BI or Genesys reporting.

Qualification:

Bachelors degree or equivalent combination of education and experience.

Who we are Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers. Job Description: Job Title : Oracle Service Cloud (Fusion) CRM Technical Lead Job Type : W2/C2C Experience : 9-15 Years Location...