Technical Project Manager (Salesforce Service Cloud & Contact Center)

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Who we are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.

Job Description:

Job Title : Technical Project Manager (Salesforce Service Cloud & Contact Center)

Job Type : C2C/W2

Experience : 10 15 years

Location : Dallas TX(Hybrid)

Responsibilities:

Own end-to-end program delivery for call center and customer service initiatives serving as the single point of accountability from intake through implementation and handoff to operations.
Lead cross-functional programs involving Salesforce Service Cloud contact center platforms and system integrations to deliver business-aligned outcomes.
Partner with business stakeholders engineering operations and vendors to define scope prioritize work and drive consensus across teams.
Establish and maintain program governance delivery standards risk management practices and executive reporting.
Develop and manage program plans including schedules dependencies resources and milestone tracking across multiple initiatives.
Facilitate team meetings executive reviews and status readouts clearly communicating progress risks and mitigation plans.
Manage program budgets across capital and expense spend ensuring accurate forecasting and financial control.
Identify and mitigate program risks and dependencies collaborating across teams to protect delivery commitments.
Oversee vendor and offshore partner performance ensuring adherence to SLAs and SLOs post-implementation.
Ensure operational readiness through completion of SOPs runbooks and support documentation.
Mentor project managers and technical leads contributing to continuous improvement across delivery teams.

Required Skills & Qualifications

5 years of experience in Technical Program / Project Management
Strong experience with Contact Center technologies and Salesforce platforms
Proven ability to manage complex cross-functional programs
Expertise in risk management budget management and vendor management
Strong communication leadership and influencing skills
Results-oriented with the ability to manage competing priorities

Qualification:

Bachelors degree or equivalent combination of education and experience.

Who we are Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers. Job Description: Job Title : Technical Project Manager (Salesforce Service Cloud & Contact Center) Job Type : C2C/W2 Experience : ...