Director of Pharmacy Operations

This role is located ON-SITE at our facility in Lakeland Florida. Occasional overnight travel as needed for training collaboration and leadership meetings may be required (< 10%).

• Develops and maintains pharmacy services in accordance with State and Federal regulations accepted standards professional practices and company policies in coordination with the Pharmacists-in-Charge.
• Leads operations supporting multi-state licensor ensuring readiness for shipment to all 50 states including oversight of pharmacist and pharmacy licensing state-specific compliance requirements and audit readiness.
• Oversees high-volume automation and robotic dispensing systems and associated vendor relationships including configuration maintenance and performance optimization ensuring seamless integration with the pharmacy management system.
• Ensures maintenance and optimization of robotic systems conveyor networks and automated labeling counting and packaging systems to support national-scale prescription volume.
• Provides strategic oversight of cold-chain management processes for temperature-sensitive medications including monitoring packaging validation facilities equipment and excursion management programs and systems to ensure product integrity.
• Oversees management of inventory control and pharmacy supplies including forecasting purchasing storage reconciliation and waste reduction to support continuous operations and minimize stock-outs.
• Oversees the planning supervision coordination and execution of all activities related to pharmacy operations including prescription processing fulfillment packaging and logistics.
• Provides on-site operational support to the data entry and clinical review teams ensuring efficient communication issue escalation and work-flow alignment-while maintaining collaborative partnership with the remote Director having direct supervision responsibility for those functions.
• Monitors operational throughput production metrics and key performance indicators (KPIs) to drive efficiency reduce error rates and maximize resource utilization.
• Coordinates and supervises departmental operations including but not limited to hiring determining workload delegating assignments training monitoring scheduling evaluating performance and initiating corrective and disciplinary actions.
• Mentors trains and develops staff and management team to support career growth and succession planning.
• Collaborates cross-functionally with Compliance Quality IT Human Resources and Talent Acquisition
• Oversees quality improvement initiatives and ensures standard operating procedures (SOPs) reflect best practices in automation fulfillment safety and patient care.
• Partners with IT and vendor partners to validate system upgrades and implement process automations to enhance operational capacity.
• Supports the annual budgeting process including forecasting for technology upgrades cold-chain infrastructure automation expansion inventory management systems and compliance costs.
• Maintains strict adherence to HIPAA and other confidentiality requirements protecting patient data and proprietary business information
• Serves as the primary on-site point of contact for client and manufacturer relationships facilitating effective communication resolving operational issues and ensuring contractual and service-level agreements (SLAs) are met.
• Enforces company policies and procedures and performs other duties as assigned.

The above duties are meant to be representative of the position and not all-inclusive.

MINIMUM JOB REQUIREMENTS:

• 5 years of progressive pharmacy operations leadership preferably within a central fill mail-order or specialty pharmacy environment.
• Advanced degree (PharmD and MBA or equivalent) preferred.
• Demonstrated experience managing large-scale automated pharmacy systems (e.g. robotic dispensing high-speed packaging or conveyor networks).
• Experience with Pharmacy Management System software platforms
• Proven experience with multi-state licensure nationwide distribution and familiarity with state board regulations across multiple jurisdictions a requirement
• Experience overseeing cold-chain operations and managing temperature-sensitive pharmaceutical products.
• Experience managing large-scale inventory and supplies operations within a regulated pharmacy or healthcare environment.
• Pharmacist licensure in one or more key states - including AL CO FL ID IL IN KY LA MD MI MS OR TN TX VA and WV - is highly desirable but not required.

KNOWLEDGE SKILLS & ABILITIES:

• Excellent leadership and management skills
• Ability to effectively package data/metrics and present information to senior leadership
• Proficient in MS Word Excel Power-Point Outlook and Visio.
• Excellent written and verbal communication skills
• Excellent analytical problem solving and decision-making skills
• Ability to accept changing workflows and unexpected demands requiring flexibility
• Ability to work under pressure and appropriately prioritize responsibilities
• Ability to work independently with minimal supervision
• Ability to develop collaborative working relationships