ITUS IT Technician 1

Grand Rapids, MI - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy efficient products and energy services. The company offers the client and American Standard Heating & Air Conditioning which provides heating ventilation and air conditioning (HVAC) systems and commercial and residential building services parts support and controls; energy services and building automation.

Position: IT Technician 1

Location: Grand Rapids MI 49512

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

We are currently hiring an IT Technician who will be a member of the customer facing team of the IT organization providing local IT support services in a self-directed manner that is focused on meeting team goals and the goals of the IT organization.
An IT Technician is responsible for daily break/fix activities user request fulfillment PC setup and deployments to end users and onsite support for other infrastructure teams.
This position supports multiple sites over a few miles radius.
Candidate must be willing to drive between supported locations.

Key Competencies:

Self-motivated and able to work with limited direction
Must possess excellent verbal written and interpersonal communication skills
Will be required to interact with a wide range of users
Must be able to organize work to meet objectives
Good analytical and problem-solving skills with the ability to work in a team setting
Success working in cross functional teams
Experience in effective relationship/conflict management
Customer service
User incident and request ticketing systems (ServiceNow Preferred)
Remote Support
Multitasking with prioritization

Responsibilities:

Onsite break/fix support in both office and manufacturing environments (PCs/multifunction printers/barcode scanners).
Ongoing operational responsibilities for defined solutions.
Perform technical administrative and support work in the installation and operation of new and existing PC systems.
Execute defined client computing lifecycle processes.
Assist with support of business/sector specific infrastructure.
Assist with support and hands on activities of network and server infrastructure.
Troubleshoot assist and work with other IT team members to resolve user support issues.
Follow and promote defined ticket management procedures including the use of standard ticket management tools.
Work as part of a team to deploy defined technology solutions to physical location and business users.
Provide user training when necessary.

Qualifications:

Bachelors or Associates degree in IT related field or equivalent years of experience in an IT career.
Broad technical IT knowledge and awareness of industry trends
Operational Excellence - Root Cause Analysis process risk reduction security and controls change management
Advanced troubleshooting skills
Relationship management and conflict resolution management
Microsoft Windows Operating Systems (Windows 10 Windows 11)
Microsoft Office Suite
Microsoft Software (SharePoint Teams Visio)
PC Hardware troubleshooting (Dell)
Printer Desktop/Multifunction (Xerox and Zebra)

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company that specializes in global climate technologies. It operates in the Climate segment that delivers energy eff...