AGFC Field Technician

Little Rock, AR - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

The Arkansas Game & Fish Commission Field Technician will provide end users with assistance solving computer related problems such as imaging LAN connection malfunctions and program problems.

Position available for extensions.

Join the Arkansas Game and Fish Commission as a Field IT Support Technician serving as a vital link for tech support across our statewide operations. Youll be the go-to expert providing hands-on technical support to end users across Arkansas ensuring our team has the technology they need to protect and preserve our natural resources.

What Youll Do

End-User Support: Support for desktops laptops and mobile devices (Windows iOS Android) across multiple field offices.

System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance.

Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment.

Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.

Identity Management: Manage user group and computer accounts within a centralized directory service.

Training & Compliance: Assist with security awareness training and phishing simulations.

Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.

Field Assistance: Serve as the eyes and ears in the field providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular travel to AGFC offices statewide (average 2 days per week) with with AGFC personnel. No travel reimbursement necessary.

Required Qualifications

3 years of experience in each of the following:

Field technician support

Desktop and laptop troubleshooting

Mobile device support

Network administration and support

Software installation and maintenance

Peripheral device configuration

Help desk/telephone support

Exceptional customer service skills with a commitment to user satisfaction

Strong communication abilities for technical and non-technical audiences

Preferred Qualifications

CompTIA A Network or similar IT certifications

Experience with macOS support

Google Workspace administration experience

Experience in government or conservation organizations

Technical Skills

Windows 10/11 operating systems

Microsoft 365 and Office Suite

Active Directory administration

iOS and Android mobile device management

Basic networking (TCP/IP DNS DHCP)

Antivirus and security software

Remote support tools

What Were Looking For

The ideal candidate takes ownership of their work demonstrates problem-solving initiative and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Field Technician Support	Required	3	Years
Desktop & laptop support (Windows 10/11)	Required	3	Years
Handheld device support (IOS & Android mobile device management)	Required	3	Years
Network administration and support (TCIP/IP DNS DHCP)	Required	3	Years
Software installation and maintenance	Required	3	Years
Peripheral device configuration	Required	3	Years
Helpdesk/Telephone support	Required	3	Years
Antivirus and security software	Required	3	Years
Remote support tools	Required	3	Years
CompTIA Certification	Highly desired	0

Questions

No.	Question
Question1	What is your candidates email address
Question2	Have you completed and submitted the Right to Represent form making sure to do so exactly as instructed The form is located at hourly Vendor Rate for this position is NA. Do you agree to this requirement

The Arkansas Game & Fish Commission Field Technician will provide end users with assistance solving computer related problems such as imaging LAN connection malfunctions and program problems.Position available for extensions.Join the Arkansas Game and Fish Commission as a Field IT Support Technician...