Customer Service Engineer Pace Specialist Trainer

Job Title: Customer Service Engineer - Pace Specialist Trainer

Duration: 02/12/2026 to 02/11/2027
Location: Remote

Schedule: 40 hr work week. 8:00am - 5:00pm

1. Why do you need to hire for this role New or backfill
   New positions created due to upcoming IT infrastructure changes within the organization.
   
   2. Work Model (Remote/Onsite/Hybrid)
   Remote role.
   
   3. Travel Requirements
   Candidate will need to travel to the following locations as needed:
   Travel to certain Siemens locations for training sessions.
   
   4. Required Experience
   Associate degree or college or military experience in a related technical field.
   Strong technical/electrical background required.
   Biomedical med tech or similar hands on technical experience is a plus.
   Open to:
   o Entry level candidates with technical training
   o Candidates transitioning from the military
   Minimum level: Foundation-level technical education or equivalent hands on training.
   
   5. Hiring Timeline
   ASAP manager wants to move quickly.
   
   6. Interview Process
   Two interviews total
   o 1st interview: Screening/technical assessment
   o 2nd interview: Potential manager interview
   
   7. Work Hours
   8:00 5:00 during the first year
   After FTE conversion the shift may change to later hours including potential shift differentials
   
   8. Top 5 Must Have Skills
   1. Strong customer communication skills; ability to interact directly with clients.
   2. Technical acumen - ability to understand software support peers and troubleshoot.
   3. Ability to repair/diagnose equipment and perform technical issue resolution.
   4. Team-oriented mindset; works well with cross functional teams.
   5. Ability to lead training on software updates for peer groups.
   
   9. Nice to Have Skills
   Imaging service experience (military or private sector)
   Experience working in biomedical or hospital environments
   
   10. Additional Notes
   Role involves training peers across approx. 100 training sessions each 2 days long.
   Individual trainer is expected to deliver 15 20 sessions.

Job Description:

Locations for the 5 roles:
Northeast - Philadelphia PA
Southeast - Atlanta GA
Central - Chicago IL
Midwest - Dallas TX
West - Denver CO


This is a role well suited to an ambitious professional looking for the next step in their career. As a Customer Service Engineer you will be responsible for:

Your initial assignment is to become a subject-matter expert in the PACE platform which Customer Service Engineers use to document work track parts consumption and record time and related activities.
As a subject matter expert you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.
After the full launch of the PACE software you will play a key role in the hyper care phase for 30 to 90 days depending on the speed and success of the transition.
Upon successful completion of the Hypercare phase you may be considered for transition into a Customer Service Engineer role preferably within your local region and you are encouraged to apply for other opportunities across the organization.
A customer service engineer has the following skills and responsibilities:
You will be servicing Imaging Equipment in the assigned metro area Level could be adjusted based on prior experience.
You are in a field-based customer-facing role that primarily installs services maintains and modifies imaging equipment at customer sites.
You support a variety of diagnostic imaging equipment.
You are flexible and willing to work different shifts as business needs dictate including willingness to work overtime as required. Advanced notice will be provided for any shift changes.
You report to the Regional Service Manager at Medical Solutions as a CSE.