ITSM Specialist 10299-0410
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
HM Note: This onsite contract role is in office every day at the managers discretion. Candidate resumes must include first and last name email and telephone contact information. This role commences April 1 2026. Candidate is required to travel in Ontario at managers discretion
Description
- Support one or more Project Managers or Portfolio Leads in the management of activities on various projects.
- Perform day-to-day project coordination and administration activities such as tracking reporting and facilitating resolution of issues and risks following up on action items taking meeting minutes updating project schedules using MS Project Online.
- Work collaboratively with other groups to ensure optimal integration as required.
- Assist in the creation of project artefacts including scorecard updates status reports and provide input to management reports
- Perform analysis using tools such as Excel.
- Assist project managers with day to day tasks.
- Complete work and achieve milestones within the assigned deadlines.
- Excellent verbal and written communication skills.
- Skills and experience creating and maintaining project management artefacts such as risk issue and amp; action logs briefing notes status reports presentations project communications and meeting minutes.
- Professional interpersonal skills to collaborate with a wide variety of technical and business stakeholders.
- Exceptional facilitation negotiation and consultative skills.
- Excellent analytical problem-solving and decision-making skills.
- Skills and experience gathering data performing analysis and building reports to support decision-making on project scope schedule cost data
- Skills and experience reviewing and ensuring submitted documentation is complete and accurate.
- A team player with the ability to coordinate multiple tasks with competing priorities and strict deadlines
- 3 to 5 years skills and experience in I and amp;IT Service management.
- Experience with incident and change management
- Skills and experience building and maintaining detailed schedules in MS Project ensuring activities are tracked to completion.
- Skills and experience with meeting facilitation meeting minute creation action item tracking and amp; follow-ups.
- Skills and experience working independently and with both the business and technology teams.
- High level of proficiency in MS Project Word Excel PowerPoint and Visio.
- Experience with Radio technology projects.
Skills
Experience and Skill Set Requirements
Service Management and Coordination Skills: 45%
- Demonstrated experience in I and amp;IT service management.
- Demonstrated experience building and maintaining detailed schedules in MS Project ensuring activities are tracked to completion.
- Experience with meeting facilitation meeting minute creation action item tracking and amp; follow-ups.
- Experience working independently and with both the business and technology teams.
- High level of proficiency in MS Project Word Excel PowerPoint and Visio.
- Experience in ITIL methodology
Communication and Relationship Management: 30%
- Excellent verbal and written communication skills.
- Demonstrated experience creating and maintaining project management artefacts such as risk issue and amp; action logs briefing notes status reports presentations project communications and meeting minutes.
- Professional interpersonal skills to collaborate with a wide variety of technical and business stakeholders.
- Exceptional facilitation negotiation and consultative skills
Analytical and amp; Problem-solving skills: 25%
Excellent analytical problem-solving and decision-making skills.
Experience gathering data performing analysis and building reports to support decision-making on project scope schedule cost data
Experience reviewing and ensuring submitted documentation is complete and accurate.
A team player with the ability to coordinate multiple tasks with competing priorities and strict deadlines
Must Haves:
- Please see Experience and Skill Set Requirements
Company Industry
IT Services and IT Consulting
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
