AWS Cloud Platform Support Engineer

Foster, CA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Skills / Experience

7 years of experience in designing and developing scalable cloud-native applications using Python / / .NET Core following clean architecture and SOLID principles
Experience in RESTful API and GraphQL design implementation versioning and backward compatibility with emphasis on performance and security
Experience with backend frameworks (e.g. Express Core) and building production-grade services
Experience in frontend or full-stack development using modern frameworks such as React / Angular / including API integration and state management (optional if applicable)

7 years of experience with AWS services including Glue EKS Athena S3 ECS and ASG with strong capabilities in monitoring validation deep-dive troubleshooting and advanced incident resolution
7 years of experience working with AWS Serverless services such as Lambda API Gateway and DynamoDB including log analysis root cause identification and complex issue resolution
7 years of experience with Terraform / Infrastructure as Code (IaC) capable of designing reviewing and troubleshooting infrastructure deployments and managing environment-level issues
7 years of experience with containerization and orchestration using Docker Helm and Kubernetes including advanced pod/service troubleshooting and collaboration with platform teams
7 years of experience with Git Flow and CI/CD pipelines handling pipeline design failure analysis and release coordination across teams
Experience with Microservices and event-driven architectures enabling end-to-end system analysis incident root cause analysis and ownership of L3 support resolution
Secondary Skills Scripting (Python/Bash) monitoring and observability tools (CloudWatch Prometheus Grafana) and a solid understanding of security networking and compliance best practices; The role also benefits from experience in incident management documentation and mentoring L2 teams along with exposure to data platforms and analytics workloads
Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps
Bachelors Degree or higher in Information Systems Computer Science or equivalent experience
Provide constructive feedback during reviews and be open to receiving the feedback
Strong interpersonal skills to build and maintain productive relationships with team members
Problem-Solving and Analytical Thinking; Capability to troubleshoot and resolve issues efficiently
Analytical mindset; Provides regular updates proactive and due diligent to carry out responsibilities
Communicate effectively with stakeholders (technical and non-technical); Communication approach: verbal emails and instant messages

Job / Role Description The L3 Cloud & Platform Support Engineer is responsible for providing advanced technical support and ownership of complex incidents across Cloud-native platforms. The role requires deep hands-on expertise in AWS serverless and container technologies Infrastructure as Code CI/CD pipelines and distributed systems to ensure platform stability scalability and reliability.

Expected Outcome The expected outcome of this role is to ensure high availability stability and reliability of Cloud platforms by owning and resolving complex L3 incidents end to end. The role will drive faster recovery and reduced repeat issues through strong root cause analysis preventive fixes and well-governed infrastructure deployments using Terraform. It will enable smooth and predictable releases optimized performance of microservices and event-driven systems and improved operational maturity through enhanced monitoring automation documentation and effective knowledge transfer to L2 teams.

Skills / Experience 7 years of experience in designing and developing scalable cloud-native applications using Python / / .NET Core following clean architecture and SOLID principles Experience in RESTful API and GraphQL design implementation versioning and backward compatibility with emphasis on p...

Skills / Experience

7 years of experience in designing and developing scalable cloud-native applications using Python / / .NET Core following clean architecture and SOLID principles
Experience in RESTful API and GraphQL design implementation versioning and backward compatibility with emphasis on performance and security
Experience with backend frameworks (e.g. Express Core) and building production-grade services
Experience in frontend or full-stack development using modern frameworks such as React / Angular / including API integration and state management (optional if applicable)

7 years of experience with AWS services including Glue EKS Athena S3 ECS and ASG with strong capabilities in monitoring validation deep-dive troubleshooting and advanced incident resolution
7 years of experience working with AWS Serverless services such as Lambda API Gateway and DynamoDB including log analysis root cause identification and complex issue resolution
7 years of experience with Terraform / Infrastructure as Code (IaC) capable of designing reviewing and troubleshooting infrastructure deployments and managing environment-level issues
7 years of experience with containerization and orchestration using Docker Helm and Kubernetes including advanced pod/service troubleshooting and collaboration with platform teams
7 years of experience with Git Flow and CI/CD pipelines handling pipeline design failure analysis and release coordination across teams
Experience with Microservices and event-driven architectures enabling end-to-end system analysis incident root cause analysis and ownership of L3 support resolution
Secondary Skills Scripting (Python/Bash) monitoring and observability tools (CloudWatch Prometheus Grafana) and a solid understanding of security networking and compliance best practices; The role also benefits from experience in incident management documentation and mentoring L2 teams along with exposure to data platforms and analytics workloads
Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps
Bachelors Degree or higher in Information Systems Computer Science or equivalent experience
Provide constructive feedback during reviews and be open to receiving the feedback
Strong interpersonal skills to build and maintain productive relationships with team members
Problem-Solving and Analytical Thinking; Capability to troubleshoot and resolve issues efficiently
Analytical mindset; Provides regular updates proactive and due diligent to carry out responsibilities
Communicate effectively with stakeholders (technical and non-technical); Communication approach: verbal emails and instant messages