Warehouse Operations Manager

Lead and inspire the MCDC Logistics teams to secure goods availability efficient low-cost goods flow processes and logistics competence. Act as an active Steering team member contributing to an excellent customer shopping experience through high goods availability customer centric service operations and a safe unit environment always. Support individual development and business expansion by securing a living succession plan is in place for all key positions within the MCDC logistics function.

Work closely with the Country Fulfilment team as well as with the Country commercial team to secure the highest possible availability most efficient inbound and customer order fulfilment processes to the lowest possible cost.

Actively contribute to the creation of the MCDC business plan using global and country input to develop the logistics direction for the Mexican Market. Ensures all relevant strategies and priorities are known and implemented in the unit.

Identify recruit and develop the talents within the MCDC logistics teams to secure long-term logistical succession. Strive to maintain diverse and competent teams that are executing their assigned responsibilities with confidence.

Create and maintain the right long-term logistics capacity to support the Mexico growth plan. this includes space equipment and people as part of the total Supply Chain capacity.

Secures units daily work towards an effective and efficient goods flow and that safety in goods handling is understood and followed in the operations. Secure unit is following and meeting the objectives and goals mentioned in the Global Supply Chain Operational Handbook local appendixes and service agreements signed with the transport providers.

Monitors the units logistical performance and uses root cause analysis to identify and act upon deviations that is hindering the teams to achieve agreed goals as stated in their business and/or functional plans.

Analyse and create actions based on feedback from customer satisfaction surveys co-worker satisfaction surveys Main Topic reviews and CMP reviews with the aim to contribute to a great customer shopping experience.

Positioning IKEA and the brand as a responsible partner committed to lowering the environmental impact by taking actions contributing to a sustainable long-term profitability.

Ensure that the unit logistics teams work in compliance with the IKEA Code of Conduct internal IKEA regulations and local legislation relating to health safety security and environment.

Live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements.

Qualifications :

Capabilities:

I can lead based on performing and delivering through team/stakeholder engagement

I can build trust and communicate in a clear and targeted way with different people in different situations

I can manage a high volume and agile retail environment reaching the desired effect and results

I can deliver making thing happen with speed simplicity and flexibility even during unpredictable situations

I can follow up and optimise the operational performance at the same time as I consider tactical plans

I can develop others by giving the right support/coaching or mentoring at the same time as I secure my own personal development

Motivation:

I am motivated by the IKEA vision IKEA business Idea and HR Idea motivates in my daily work

I am interested in home furnishing peoples life at home and IKEAs product range

I have passion for developing people and to grow talents

I have passion for working in a fast paced constantly changing retail environment

I am driven to achieve goals through people

I enjoy working as part of a team where I share ideas how to improve and together finding ways towards common goals

I can maintain a good work/life balance

Knowledge:

I know how to create lead and manage high performing teams and secure succession for the future

I understand budget costs and key performance measurements used to plan follow up and steer our business

I know how to analyse the future needs and understand how to integrate my teams logistical priorities into the MMA business plan process

I understand how to analyse future growth and how it affects the MMA capacity situation and know how to formulate plans to meeting those needs to the lowest possible costs

I know which logistical knowledge to contribute with into the MMA commercial team to raise the overall commerciality in MAM stores

I understand the IKEA Code of Conduct regulations and legislations related to health safety and security

I have knowledge about the IKEA Concept including the IKEA vision business Idea IKEA culture and values

I know the Main Topic review process and can understand how to take actions based on findings/learnings to reach the level described in the review workbook

I know and understand the eight IKEA key values

Información adicional :

Favor de aplicar antes del 13 de febrero de 2026

Remote Work :

No

Employment Type :

Full-time