Relationship Manager (Mexico)

Were the worlds leading provider of secure financial messaging services. We are the way the world moves value across borders through cities and overseas. No other organisation can address the scale precision pace and trust that this demands and were proud to support the global economy.

Were unique too. We were established to find a better way for the global financial community to move value a reliable safe and secure approach that the community can trust completely. Were always striving to be better and are constantly evolving in an ever-changing landscape without undermining that trust. Nearly five decades on our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently test exhaustively then implement a connected and exciting era our mission has never been more relevant.

What to Expect:

Swift is expanding its Latam Business Development team. An integral part of this effort is to hire a junior Account Manager who has the passion and desire to graduate to a Senior Manager in the Latin America this role the individual will collaborate with and support the Key Account Management team to help grow some of our largest and most strategic relationships and to maximize revenue opportunities.

This position reports to the Executive Director/Strategic Relationship Manager of Key Accounts Latin America and is based in Mexico. The individual will be focused on building client relationships executing a vision around strategic initiatives and driving sales success throughout the portfolio.

As a bank-owned cooperative our approach is to consult rather than sell. We are looking for team members who bring their experience and enthusiasm wherever they go and infuse these aspects into their work. They have a strong sense of purpose and their first instinct is to collaborate. They are passionate about the payments industry and technology are detail-oriented and want to cultivate their career in Business Development. They are convinced that payments and technology have an important role to play in the world.

In this role you will:

• Assist Key Account Managers and Strategic Account Managers with account needs and initiatives in order to achieve targeted sales objectives including but not limited to account planning presentations commercial projects RFPs post-call follow up items pricing quotes and proposals scheduling industry or competitive research reports/statistics lead generation/follow up and e-form follow up.
• Validate input and process customer requests / sales contracts timely and accurately using applications such as and other internal applications and systems.
• Provide highest quality service and support to resolve customer needs/inquiries regarding products and services e-orders invoicing billing and collections in a timely efficient and professional manner in accordance with the service level agreement key performance indicators and escalation procedures. Liaise with customers team members and other departments in order to resolve customers problems needs and queries in compliance with all internal and external procedures.

What will make you successful

• Acquire operational process and product knowledge to assist with customer initiatives needs or issues such as establishing new BICs executing retention campaigns working with .
• Partner with Key Account Managers and Strategic Account Managers to demonstrate Swift thought leadership through initiatives such as the creation of outbound email campaigns newsletters and other best practices.
• Coordinate in-person or virtual events such as conferences round tables panel discussions and client dinners. Assist in representing Swift in promoting products and services by participating in regional fairs conferences forums and meetings.
• Collaborate with Corporate Communications to deliver social media posts to be used by the regional Business Development team and others to amplify Swifts message to the community and industry.
• Liaise with other Key Account Team Key Account Team Manager and colleagues in order to provide a coordinated service and integrated solution to assigned customers.
• Acquire and maintain skills and knowledge.

Education

University degree

The estimated salary range for a new hire into this position in Mexico is 720800.00 MINIMUM to1338628.00 MXN may vary depending on job-related factors which may include knowledge skills experience and location. Our compensation packages include a competitive base salary and bonus opportunity for all employees contingent on personal and company performance.

What we offer

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals like you with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyones voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview please contact or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Dont meet every single requirement At Swift we are dedicated to building a workplace where people can bring their full selves and ideas to the team so if you are excited about this role we encourage you to apply even if you do not meet every single qualification.