Remote Tier 1 Technical Support Specialist (Helpdesk)

Scottsdale, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a patient tech-savvy and customer-focused Tier 1 Technical Support Specialist to join our team at Au Natural this role you will be the first point of contact for technical issues providing essential first-level helpdesk support for our internal teams and digital platforms. Your primary goal will be to ensure smooth day-to-day operations and deliver support that aligns with our people-first and values-driven culture.

Key Responsibilities:

Serve as the initial contact for technical support requests via ticketing system email chat or phone
Troubleshoot basic hardware software network and access issues
Support common tools such as email systems POS platforms CRM tools and e-commerce systems
Reset passwords manage user accounts and assist with system access
Document issues resolutions and procedures clearly in the ticketing system
Escalate unresolved or complex issues to Tier 2 or engineering teams
Assist with onboarding and offboarding technical setup for team members
Follow IT security data privacy and compliance standards
Provide friendly clear and non-technical explanations to users

Qualifications:

High school diploma or equivalent
12 years of Tier 1 helpdesk or technical support experience preferred
Basic knowledge of Windows/macOS SaaS tools and common IT systems
Familiarity with ticketing systems (Zendesk Freshdesk Jira Service Management etc.)
Strong communication and customer service skills
Ability to work independently in a remote environment
Reliable internet connection and dedicated workspace

This position is remote and requires someone who can work efficiently and effectively in a virtual environment. If you are ready to take on this role and make a positive impact on our team we encourage you to apply. We offer competitive salary and benefits package as well as the opportunity to work with a supportive and growth-oriented company like Au Natural Organics.