Director of Global Operations

About Us

Almost every single thing that you eat wear or use (yes even the screen youre reading this on) is imported. Freight quite literally moves the world. And were helping it move even better.

Freightos (Nasdaq: CRGO) is the global booking and payment platform for the trillion-dollar freight industry. Hundreds of airlines and ocean liners thousands of freight companies and over ten thousand importers and exporters use our platform to move goods around the world faster and more efficiently. This matters. Efficient freight ultimately makes things cost a little bit less when you buy them in the store.

As the leading global freight booking platform for a massive industry weve been crushing it with double-digit growth year after year supporting well over one million shipments every year.

About the Role

We are seeking an outstanding Global Operations Director to take our logistics technology operations to the next level. Serving thousands of freight and shipping companies across the globe we need a visionary leader who will ensure our solutions remain mission-critical for our customers.

In this senior leadership role reporting directly to the executive team you will lead scale and continuously optimize our international support and middle office operations for our portfolio of logistics technology solutions for our broad portfolio of logistics technology products. You will have end-to-end responsibility for shaping and executing our global support and middle office operations strategy driving efficiency and championing customer satisfaction across both established and emerging product lines. As Global Operations Director you will be instrumental in advancing our operational excellence and reinforcing our position at the forefront of the logistics technology sector.

Responsibilities:

• Strategic Leadership: Define and execute a global support and middle office operations strategy that aligns with company goals and supports multiple tech products across logistics.
• Team Development & Management: Lead a 50-person global team across Customer Care Product Support and Data Services; Manage managers and team leads setting clear accountability and goals and coaching them to develop their teams deliver against KPIs and sustain high engagement and growth.
• Customer Obsession: Ensure world-class post-sale experience for customers by identifying and implementing innovative strategies to maximize customer value and retention.
• Operational Excellence: Drive continuous improvement of processes and SLAs to optimize cost structures scalability and service quality across all product lines.
• Cross-Functional Collaboration: Partner with Product Sales R&D Finance and other functions to ensure seamless product rollouts customer satisfaction and lifecycle management.
• AI & Automation: Design plan and own the rollout of a deep AI adoption and automation plan across teams to enhance operational efficiency data utilization and customer experience.
• Data-Driven Decision Making: Leverage analytics and business intelligence to inform strategic decisions and drive operational improvements.

Requirements:

About You

Basic Qualifications:

• Minimum 810 years of experience managing large-scale operations in B2B SaaS environments SMB and enterprise; logistics or related industries is a strong plus.
• Demonstrated experience leading and developing multi-layered global remote teams and directly managing managers or senior leaders.
• Customer-focused leader with a proven ability to elevate post-sale experience drive retention and expansion and translate customer insights into operational improvements across SMB and enterprise segments.
• Demonstrated success operating in highly complex environmentsnavigating multiple verticals broad product portfolio diverse teams located in different locations.
• Proven track record of driving operational transformation through AI implementation and automation initiatives paired with a strong analytical mindset with a history of leveraging data to optimize experience collaborating cross-departmentally particularly with Product and Sales teams to drive alignment and achieve strategic objectives.
• Strong stakeholder management skills with a proven ability to build relationships and influence across all levels of an organization including external partners and customers.
• Exceptional people skills with a focus on mentorship team development and fostering a positive inclusive culture.
• Ability to thrive in a fast-paced dynamic environment managing complex products and long implementation cycles.
• Excellent communication skills (verbal and written) in English.

Preferred Qualifications:

• Freight skills FTW. The ideal candidate has related industry skills (freight logistics transportation supply chain).

Why Freightos is the Perfect Runway for Your Career!

• We genuinely value work-life balance! We work hybrid allowing you to enjoy quiet days at home free from traffic with in-office days to meet your fabulous team face-to-face just 5 days a month.
• We believe that employees who get better make us all better. We strive for professional development and continuous learning. Alongside career support and guidance youll receive an annual training budget for personal and professional development.
• We dont just offer jobswe offer a stake in something bigger. As part of Freightos youll be eligible to receive equity incentive grants that vest over time aligning your success with the companys long-term growth. The more we build together the more you benefit.
• A multicultural global team makes global freight easier. Youll work with people from around the world gain new perspectives and experience diverse ways of thinkingfun and eye-opening!
• Some cool perks such as Private Health Insurance Ticket Restaurant and Flexible Remuneration options for nursery transport and restaurant vouchers.
• Flexible schedule & intensive working hours on Fridays so that you can enjoy a longer weekend :)
• Our office in Torre Glories is located in the center of the tech HUB in Barcelona and has stunning city views. We organize events and gatherings throughout the year to keep the team connected and energized.

Freightos is an equal opportunity employer committed to treating all potential employees fairly and ensuring equal opportunities for everyone.