Product Integrity Consultant

Job Location:

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Role:

The objective of this role is to protect our member & customer ecosystem engage and educate customers to optimize LinkedIn solutions through collaboration with our sales organizations and deliver exceptional customer-focused compliance and support services restoring trust and enabling members to pursue economic opportunities.

Build and develop strong business relationships with our sales partners and provide effective and customer-centric compliance services. Address license violations by working effectively with sales representatives customer success partners direct client contacts license holders & all internal cross functional partners needed to support case resolution.

The ideal candidate will be able to autonomously carry out an end-to-end process spanning from discovery to education to compassionate enforcement and effective stakeholder management.

Responsibilities:

Compliance Case Management & Investigations

Identify investigate and resolve licensemisuse and policyviolation cases.

Conduct endtoend case handling: discovery customer education documentation enforcement and closure.

Manage internal and external inquiries involving trust privacy and security matters ensuring alignment with LinkedIns Privacy Policy and User Agreement.

Prepare and deliver marketlevel reports outlining case trends risks and outcomes.

Customer & Sales Partner Engagement

Partner with Sales Customer Success and other internal stakeholders to drive compliant usage and restore customer trust.

Lead challenging customer conversations with empathy clarity and authority via phone email and chat.

Support sales partners by providing compliance insights that enable renewal and upsell opportunities where appropriate.

Data Reporting & Insights

Analyze customer usage data patterns and case signals to identify misuse risks or compliance gaps.

Provide datadriven insights to support negotiations customer engagements and decisionmaking.

Generate structured compliance reports that support crossfunctional initiatives and executive visibility.

Workflow Optimization & Process Governance

Identify inefficiencies in case processing tooling or workflows and propose actionable improvements.

Contribute to global PI and Trust operations by documenting processes and supporting changemanagement activities.

Maintain deep knowledge of escalation flows to ensure consistency accuracy and timely resolution.

Risk Identification & Trend Management

Partner with Product Trust Legal and other teams to address highimpact issues and mitigate future risk.

Maintain mastery of all Trust and Consumer Support and escalation flows ensuring process synergy and efficiency between Product Integrity and Trust and Consumer Support flows.

Effectively recognize trends and optimization opportunities for Product Integrity and Trust and Consumer support flows by performing relevant research data analysis and change management activities.

Qualifications :

Basic Qualifications:

2 years of experience in B2B customer support complaint resolution or account management.

2 years of experience working in a metric-driven environment with multiple communication channels (email phone and chat).

Experience working on Product Integrity or a similar Compliance related discipline.

Preferred Qualifications:

Advanced problem-solving strategic and analytical skills.

Familiarity with multiple communication channel queue environments.

Excellent verbal and written communication.

Competence in navigating complex/difficult conversations resolving issues and delivering solutions for escalated client inquiries.

Effective escalation management - how to de-escalate sales/CSMs/members

Experience analyzing data trends and client information to identify product or service enhancement opportunities.

Proficiency in Microsoft Office products including Excel Word Outlook and PowerPoint.

Querying databases for client information/activity logs and basic knowledge of SQL .

Key Skills :

Attention to detail
Time management
Data analysis
Diversity inclusion and belonging mindset

Additional Information :

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :

Employment Type :

Full-time

About the Role:The objective of this role is to protect our member & customer ecosystem engage and educate customers to optimize LinkedIn solutions through collaboration with our sales organizations and deliver exceptional customer-focused compliance and support services restoring trust and enabling...