Desktop Support

Jackson, MO - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Desktop Support
Jackson MO
3 months (Possible Extension)
8:00 AM 5:00 PM Mon-Fri

This role requires less than 25% driving using your personal vehicle

Qualifications :

Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
Provide on-going end user training on equipment
Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
Break-fix activities account for 70% of role responsibilities.
Provide IP address support
Perform basic equipment problem diagnosis
Point of contact for equipment removal and delivery for onsite support
Contact service as required (Client and 3rd party)
Utilize Client web-based applications as required to include Service Call Handling
Accurate call reporting on Equipment in Client designated systems
Remote Service call onsite support Driving (if required for duties)
Download and install printer drivers on end-user equipment
Perform printer mapping to PC as required
Escalate printer network issues to appropriate resource
Physical as well as remote device management and control
Device Configuration (Enter IP address scanning templates User access levels. Scan to File/Email etc)
Monitor/apply current software updates/patches on site contact for remote solve resolutions requiring technical expertise
Non-Client device management as required
Perform remote device monitoring and remote solve (Client Device Management)
Identify and promote Client Office Solutions
Pro-actively manage consumables and supplies using the DOS calculator
Maintain on-site operator replaceable parts inventory
Collect equipment meter information and submit for billing purposes
Perform Data Entry for activity and asset tracking
Manage and maintain on-site parts inventory using PM4

SKILLS:
Lift and move up to 50 pounds
Must be able to walk at least 10-15000 steps a day lift a minimum of 50lbs and push/pull bulky/heavy equipment on caster wheels. Must be able to bend and reach.
Read write and follow basic English instructions
Customer service and communication skills
Ability to manage multiple tasks
Perform duties with minimal supervision
Basic Equipment problem solving and diagnosis per training provided
Customer problem resolution including escalation as required
Coordinate work tasks to ensure fulfillment of SOWs
Track and report account information as required
1-2 years relevant experience resolving customer and equipment printing issues
EDUCATION: Minimum High School diploma or equivalent

Additional Information :

must be able to lift up-to 50 lbs and walk with-in office

Driving - Less than 25% (Personal vehicle)

Remote Work :

Employment Type :

Contract

Desktop SupportJackson MO3 months (Possible Extension)8:00 AM 5:00 PM Mon-FriThis role requires less than 25% driving using your personal vehicleQualifications : Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC)...

Desktop Support
Jackson MO
3 months (Possible Extension)
8:00 AM 5:00 PM Mon-Fri

This role requires less than 25% driving using your personal vehicle

Qualifications :

Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
Provide on-going end user training on equipment
Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
Break-fix activities account for 70% of role responsibilities.
Provide IP address support
Perform basic equipment problem diagnosis
Point of contact for equipment removal and delivery for onsite support
Contact service as required (Client and 3rd party)
Utilize Client web-based applications as required to include Service Call Handling
Accurate call reporting on Equipment in Client designated systems
Remote Service call onsite support Driving (if required for duties)
Download and install printer drivers on end-user equipment
Perform printer mapping to PC as required
Escalate printer network issues to appropriate resource
Physical as well as remote device management and control
Device Configuration (Enter IP address scanning templates User access levels. Scan to File/Email etc)
Monitor/apply current software updates/patches on site contact for remote solve resolutions requiring technical expertise
Non-Client device management as required
Perform remote device monitoring and remote solve (Client Device Management)
Identify and promote Client Office Solutions
Pro-actively manage consumables and supplies using the DOS calculator
Maintain on-site operator replaceable parts inventory
Collect equipment meter information and submit for billing purposes
Perform Data Entry for activity and asset tracking
Manage and maintain on-site parts inventory using PM4

SKILLS:
Lift and move up to 50 pounds
Must be able to walk at least 10-15000 steps a day lift a minimum of 50lbs and push/pull bulky/heavy equipment on caster wheels. Must be able to bend and reach.
Read write and follow basic English instructions
Customer service and communication skills
Ability to manage multiple tasks
Perform duties with minimal supervision
Basic Equipment problem solving and diagnosis per training provided
Customer problem resolution including escalation as required
Coordinate work tasks to ensure fulfillment of SOWs
Track and report account information as required
1-2 years relevant experience resolving customer and equipment printing issues
EDUCATION: Minimum High School diploma or equivalent