Live Chat Support Agent

Detroit, MI - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

The Live Chat Support Agent at plays a vital role in providing real-time customer assistance through the companys live chat platform. Responsibilities include:

Responding promptly to customer inquiries through the live chat system.
Assisting users with questions related to automotive property listings account access and platform features.
Providing accurate information regarding buying selling and listing automotive-related properties.
Troubleshooting basic technical issues users may experience while using the platform.
Escalating complex problems to the appropriate department (technical support sales or operations).
Documenting user issues and solutions in the customer support system.
Maintaining a friendly professional tone while assisting customers.
Ensuring customers receive clear guidance and a positive experience on the platform.
Following up on unresolved issues when necessary.
Helping users create accounts manage profiles and submit property listings.
Guiding users through search filters listing details and contact features.
Logging customer interactions and maintaining accurate records of support requests.
Identifying common issues and reporting trends to supervisors to improve the platform and support processes.

Essential Qualifications:

Customer-focused with excellent communication skills.
Detail-oriented and capable of handling multiple chat conversations simultaneously.

Salary & Benefits: Salary will be based on experience. Benefits package includes medical insurance dental coverage paid time off and opportunities for professional development.

Job Description:The Live Chat Support Agent at plays a vital role in providing real-time customer assistance through the companys live chat platform. Responsibilities include: Responding promptly to customer inquiries through the live chat system. Assisting users with questions related to automot...