Loyalty Retention Specialist Audi Central Houston

Summary:

The Lease Retention Specialist is responsible for managing and reengaging a portfolio of existing lease customers approaching lease maturity.
This role focuses on relationship-based outreach customer loyalty and thoughtful follow-up to ensure a smooth lease-end experience and support long-term retention. This is a consultative low-pressure role centered on trust consistency and customer care rather than aggressive sales tactics.

Duties and Responsibilities:

• Manage a portfolio of customers with upcoming lease maturities and maintain consistent professional follow-up
• Proactively reach out to existing leaseholders via phone email and text to discuss lease-end options and next steps
• Serve as a knowledgeable point of contact for customers with questions about lease timelines renewal paths or transition options
• Provide a calm consultative experience that prioritizes customer comfort and long-term loyalty
• Coordinate with dealership teams to ensure smooth handoffs when customers are ready to move forward
• Document all customer interactions preferences and follow-up plans accurately in the CRM
• Monitor lease maturity timelines to prevent missed opportunities or customer fallout
• Maintain timely organized follow-up to support retention and engagement goals
• Represent the dealership with professionalism and discretion when working with long-term customers
• Support overall portfolio health by identifying trends risks or retention opportunities

Qualifications :

• Prior experience working with high-line or luxury automotive brands required
• Direct experience supporting or managing automotive lease customers required
• Strong interpersonal and communication skills especially over the phone
• Customer-first mindset with a calm professional and consultative approach
• Experience in customer retention relationship management or automotive customer service preferred
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks MVR drug test credit report and valid driver license.

Additional Information :

Compensation (Hourly):

• $25.00 - 30.00 / hour
  • Depending on experience and qualifications

Schedule:

• FULL TIME
• Sundays Always Off
• Saturday availability required

Perks & Benefits:

• Medical Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off that Grows with You
• Sundays Always Off
• Closed on Thanksgiving & Christmas
• Employee Pricing on Purchases & Leases
• Free & Discounted Gym Membership Options
• Exclusive Travel Deals on Hotels Rentals & Airfare
• Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines

Remote Work :

No

Employment Type :

Full-time