Principal Outbound Product Manager

About the Role

We are seeking a strategic technically adept Outbound Product Manager (OPM) lead to drive the growth and success of our Security Operations (SecOps) product portfolio across the Europe Middle-East and Africa (EMEA) region.

As our EMEA OPM lead you will serve as the regional product authority - connecting our innovation in Unified Security Exposure Management Security Incident Response Threat Intelligence Data Loss Prevention and AIdriven security operations with the customers partners and gotomarket teams who bring those capabilities to life.

Your work ensures that our SecOps solutions are understood adopted and successful in EMEA. You will collaborate deeply with account teams customers inbound PM product marketing product excellence and partners to activate gotomarket motions influence product investment with regional insights and ensure customer outcomes that translate into measurable business impact.

Responsibilities

Regional Product Leadership for Security Operations

• Act as the authoritative SecOps product expert for EMEA able to articulate capabilities differentiators and roadmaps across VR USEM SIR AIpowered automation Attack Surface Management Configuration Compliance and more
• Provide field leadership and guidance on how our SecOps portfolio solves real securityoperations challenges 
• Represent EMEA needs customer patterns competitive pressures and regulatory considerations back to inbound PM and BU leadership

EMEA GotoMarket Strategy & Execution

• Localize and execute SecOps launch enablement and adoption strategies tuned to regional buyer personas (CISO SOC Director Risk Officer) maturity levels and industries
• Drive field readiness: create content demo narratives competitor positioning pricing guidance objectionhandling and partnerenablement materials
• Ensure regional sellers and technical teams can confidently engage customers and prospects

Customer Partner & Analyst Engagement

• Lead EMEA customer meetings roadmap sessions security briefings and technical workshops
• Support strategic deals by clarifying product value guiding solution design and addressing customer blockers
• Build strong relationships with Security leaders architects and end user communities
• Inspire enable and support partner sales and delivery teams and ecosystem influencers
• Contribute to customer advisory boards and regional user groups
• Foster customer success and collect stories that demonstrate measurable value

Market Competitive & Regulatory Intelligence

• Track and synthesize EMEAspecific dynamics: threat landscape trends regulatory drivers (e.g. NIS2 DORA UK Cyber Essentials) cloudsecurity adoption DevSecOps transformation patterns and SOC modernization trends
• Provide competitive insights across VR ASM SIEM/SOAR Cloud Security CTEM and AIdriven SecOps markets
• Feed insights back to inbound PM and leadership to shape roadmap prioritization partnerships and investment strategy

CrossFunctional Leadership

• Serve as the bridge between inbound PM engineering product success sales engineering marketing and customer success for all EMEA SecOps motions
• Partner with inbound PM on earlydesign feedback customer validations roadmap clarity and product quality signals specific to EMEA deployments
• Collaborate with ecosystem teams on demos reference architectures bootcamps and technical enablement

What Success Looks Like:

• Clear and compelling EMEAspecific product positioning that accelerates pipeline conversion and competitive win rates
• Increasing adoption of SecOps productsmeasured through usage telemetry customer outcomes upsell and expansion
• Reduced friction in deployments through improved guidance content and alignment with partner/service teams
• Trustedadvisor status with key regional accounts partners and field leadership
• Directly influencing SecOps roadmaps and GTM strategy through EMEA insights

Qualifications :

To be successful in this role youll have:

• 10 years experience in the cybersecurity industry
• 6 years in product management solution consulting and/or customer success roles
• 5 years experience with our Security Operations products
• Extensive history of success with direct executive engagements (especially CISOs)
• Deep understanding of exposure management lifecycles as well as SOC Threat & Identity workflows
• Ability to provide world class demonstrations and presentations of our Security Operations products
• Comfortable operating in a fast-paced dynamic environment with a win as a team mindset
• Excellent communication and storytelling abilities with a focus on strategic messaging and customer impact
• Thorough familiarity with use cases to leverage and defend against AI in the SecOps space
• Expertise in use of AI to accelerate your own productivity
• Deep understanding of the ServiceNow platform
• The ability to frequently travel internationally to visit customers partners and ServiceNow teams 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time