Senior Service Designer Contractor
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Job Summary
We are building a talent pool of experienced service design contractorsto support increasing demand across a range of digital transformation initiatives.
Contractors in this pool will be engaged on delivery-focused project work across a mix of commercial and UK Government clients supporting initiatives of varying scale and complexity. Engagements will differ in length and scope depending on project requirements and will be agreed on project-by-project basis.
Contract Type:Independent contractor - outside IR35
This role does not include formal line management or responsibility for internal capability development.
Key responsibilities
The Senior Service Designer contractor will be accountable for delivering agreed service design outcomes within the scope of each project which may include:
Providing independent service design expertise within multidisciplinary delivery teams
Planning and delivering service design activities aligned to project goals delivery milestones and decision needs
Designing and mapping end-to-end services across people processes technology and policy
Applying research data and evidence to understand user needs frame problems and validate service design decisions
Facilitating workshops and design sessions that support alignment decision-making and delivery momentum
Clearly communicating service concepts trade-offs and design rationale to technical and non-technical stakeholders
Working alongside delivery teams while retaining responsibility for own outputs and deliverables
Qualifications :
The successful contractor will demonstrate:
Strong experience delivering service design on complex digital or organisational change programmes
Proven ability to design and improve end-to-end services in environments with multiple stakeholders constraints and dependencies
Experience working across Discovery Alpha Beta and Live phases in agile delivery contexts
Practical experience involving a wide range of users and stakeholders in service design activities
Strong use of research data and evidence to inform service design decisions and test concepts
Experience facilitating focused outcome-driven workshops that help teams move from ambiguity to clarity
Strong experience applying the GDS Service Standard within delivery teams
Confidence working closely with designers engineers product managers and senior business stakeholders
Additional Information :
In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (Hitachi) you consent to Hitachi collecting and storing your personal information (including your name job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy
Policy located at Privacy policy ()
Beware of scams
Our recruiting team may communicate with candidates via our @ domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests.
All offers will originate from our @ domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain it may not be legitimate.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Mechanical Design
- Layout Design
- CAD
- Adobe Creative Suite
- Creo
- Sheet Metal
- Drafting
- Adobe Photoshop
- Autocad
- Adobe Illustrator
- Sketch
- Adobe Indesign
About Company
Hitachi solutions is the global leader in delivering success with business applications based on Microsoft Cloud, including Dynamics 365. With deep industry expertise and the latest technologies around ERP, CRM, Field service, BI, IOT and Ecommerce, we help companies transform their b ... View more
