Assistant Night Manager

We are looking for a night owl someone who loves to work within a small team in a quiet environment during the overnight shift. The role requires someone with great focus and a solid understanding of the day to day operations of a hotel. You will be working an average of 2-4 shifts per week as a Night auditor or stepping up as a relief Night Manager. Some of the key duties you will perform are:

• Ensure the safety and security of the property and the smooth and efficient running of the Hotels overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure strict procedures are followed for all cash/credit accounting and banking procedures issue of keys and guest confidentiality.
• Be aware of room availability and sensitively manage overbooking situations where relocations are required.
• Carry out reception duties as required.
• Assist as required calls for reservations.
• Supervise night lobby services including car parking portering room service security and public area cleaning.
• Attend to any disputes referred ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.

Qualifications :

To be successful you will need:

• High level of computer literacy- Excel and Opera Cloud experience preferred
• Previous hotel experience in Front Office preferably as Night Audit and/or Supervisor.
• Responsible Persons Badge RSA valid in SA and up to date First Aid Qualification CPR
• Highly motivated with excellent attention to detail.  
• Strong communication skills.
• Avid negotiator and diplomatic
• Ability to work a rotating roster including weekends & public holidays.

Additional Information :

What is in it for you:

• ALL Heartist Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Learn your Way Academy platforms ongoing training and development opportunities (self-pace virtual webinars face to face)
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Discounted car park
• Laundered uniform

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit   what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Part-time