Senior Associate, Program Operational Excellence – Elevate

ServiceNow makes work work better for people. Our cloud-based enterprise platform and products streamline and simplify how work gets done. With more than 7700 customers we serve approximately 85% of the Fortune 500 and were proud to be one of FORTUNE 100 Best Companies to Work For and Worlds Most Admired Companies. 

The Strategic Customer Engagements (Elevate) team focuses on driving high-impact strategies that support ServiceNows long-term revenue growth through larger and more complex transactions. The Complex Deal Strategies & Development team this role would be supporting works upstream from the sales cycleshaping and qualifying strategic opportunities codifying repeatable pursuit motions and aligning cross-functional teams to accelerate our largest deals. 

One of our key focus areas is a strategic enterprise AI customer program aimed at identifying and scaling AI-led pursuit plays across our most strategic global customers. 

As a Senior Associate Program Operational Excellence  Elevate you will help operationalize and scale repeatable deal development motions including leverage motions like Now Next AI GTM. You will manage the intake triage and tracking of strategic pursuits oversee execution cadence and support the development of reusable tools templates and playbooks. This role offers high visibility and cross-functional collaboration across Sales Industry Value Product Engineering and Executive Customer Advocacy teams. 

This is an ideal opportunity for a high-performing early-career professional looking to apply strategic thinking program rigor and operational excellence to large deal development in a high-growth technology environment. 

Priorities & Responsibilities 

Operationalize Strategic Pursuit Motions 

• Enable intake triage and qualification of early-stage strategic large deal opportunities across priority accounts for Now Next AI 

• Manage a portfolio of Enterprise AI-led pursuits maintaining visibility into status progression and execution milestones. 

• Drive alignment with Elevate leadership Field Sales Product Engineering and other cross-functional teams to ensure readiness and next steps. 

• Support account teams through customer pitches and manage engagement processes 

Build Scalable Infrastructure Playbooks and Reporting 

• Develop and maintain standardized templates tools and frameworks to support Now Next AI program 

• Capture and distill best practices from active engagements into reusable assets and playbooks for other deal development motions 

• Continuously refine internal processes to improve velocity clarity and execution quality across strategic motions. 

• Parter with cross-functional teams to build valuable dashboards to automate tracking 

Enable Cross-Functional Collaboration 

• Collaborate with Executive Customer Advocate teams to prioritize co-innovation efforts with top-tier customers 

• Partner with Product leaders to ensure use case feasibility and roadmap alignment 

• Deliver clear reporting and strategic insights through executive readouts and leadership briefings 

Qualifications :

• 35 years of experience in strategy consulting enterprise SaaS go-to-market sales/sales operations or strategic program management ideally with exposure to software corporate strategy or business development. 

• 2-3 years Sales experience in a direct quota carrying role a plus 

• Bachelors or Masters degree in Business Engineering IT or a related discipline. 

• Strong business acumen and problem-solving skills; able to translate customer priorities into actionable commercial strategies. 

• Exceptional communication skillscapable of delivering concise executive summaries slides and stakeholder updates. 

• Proficient in Excel PowerPoint and common SaaS tools; experience with dashboards or reporting tools is a plus. 

• Demonstrated ability to manage cross-functional initiatives and influence stakeholders in fast-paced matrixed environments. 

• Highly organized self-starter with strong time management a growth mindset and a collaborative team-oriented approach. 

• Curiosity about AI and interest in shaping enterprise use casestechnical expertise not required but storytelling ability is valued. Your superpower is strategically connecting the dots. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time