Slovenian Customer Service Specialist

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Slovenian Customer Service Specialist

Introduction We are partnering with a leading BPO consultancy and a premier global tobacco company to find a motivated Slovenian Customer Service this role you will be the face of the brand combining a human touch with modern technology to deliver exceptional customer interactions. If you enjoy solving problems and want to work in a dynamic professional environment in the heart of Bulgaria we want to hear from you!

Responsibilities

Deliver high-quality support as the primary point of contact for Slovenian-speaking customers.
Manage inbound inquiries through multiple channels including calls live chat email and social media.
Resolve customer issues efficiently and professionally to ensure maximum satisfaction.
Act as a brand ambassador maintaining a positive and helpful image at all times.
Accurately document customer interactions and update information in the CRM system.

Requirements

Native or C2 level fluency in Slovenian.
Good command of English (B2 level) for internal communication.
Previous experience in customer service or a related field is highly valued.
Strong communication skills and a customer-oriented attitude.
Proficiency in MS Office and comfort using CRM systems.
High school diploma or equivalent.
Ability to work both independently and as part of a collaborative team.
Strong attention to detail and accuracy in administrative tasks.

What We Offer

Location: Modern office in Sofia Bulgaria conveniently located near metro and bus stations.
Competitive base salary with monthly performance-based bonuses.
Comprehensive fully paid initial training and onboarding.
Access to a Company University for continuous upskilling and career navigation programs.
Full relocation support if needed including travel expenses and temporary accommodation.
Excellent benefits package: Health and Life Insurance Multisport card and transport allowance.
Additional perks: Bonuses for life events corporate discounts and company-organized social events.
Full-time schedule (40h/week) with shifts between Monday-Friday (08h-20h) and weekends (08h-16h).

Join a multicultural team where your language skills are truly valued! We provide all the tools and support you need to build a successful career while enjoying a progressive company culture. Apply today and start your new adventure in Sofia!

Slovenian Customer Service Specialist Introduction We are partnering with a leading BPO consultancy and a premier global tobacco company to find a motivated Slovenian Customer Service this role you will be the face of the brand combining a human touch with modern technology to deliver exceptional c...

Slovenian Customer Service Specialist

Responsibilities

Deliver high-quality support as the primary point of contact for Slovenian-speaking customers.
Manage inbound inquiries through multiple channels including calls live chat email and social media.
Resolve customer issues efficiently and professionally to ensure maximum satisfaction.
Act as a brand ambassador maintaining a positive and helpful image at all times.
Accurately document customer interactions and update information in the CRM system.

Requirements

Native or C2 level fluency in Slovenian.
Good command of English (B2 level) for internal communication.
Previous experience in customer service or a related field is highly valued.
Strong communication skills and a customer-oriented attitude.
Proficiency in MS Office and comfort using CRM systems.
High school diploma or equivalent.
Ability to work both independently and as part of a collaborative team.
Strong attention to detail and accuracy in administrative tasks.

What We Offer

Location: Modern office in Sofia Bulgaria conveniently located near metro and bus stations.
Competitive base salary with monthly performance-based bonuses.
Comprehensive fully paid initial training and onboarding.
Access to a Company University for continuous upskilling and career navigation programs.
Full relocation support if needed including travel expenses and temporary accommodation.
Excellent benefits package: Health and Life Insurance Multisport card and transport allowance.
Additional perks: Bonuses for life events corporate discounts and company-organized social events.
Full-time schedule (40h/week) with shifts between Monday-Friday (08h-20h) and weekends (08h-16h).