German-Speaking Customer Success Specialist

German-Speaking Customer Success Specialist (Social Media)

Introduction We are thrilled to partner with a global technology services provider to recruit a German-speaking Customer Success this role you will be supporting a major social media hiring platform ensuring their clients achieve maximum satisfaction and ROI through effective program implementation. If you have a passion for client relations and want to work with one of the worlds most influential professional networks this is the perfect opportunity for you.

Responsibilities

• Provide high-level quality assurance by verifying that all client product integrations are completed accurately.
• Drive the implementation and setup progress for new Hiring Enterprise Program (HEP) customers.
• Ensure customer success by promoting product adoption usage and engagement with the hiring programs.
• Maintain an expert-level understanding of the platforms products to guide customers on best practices.
• Track and manage customer lifecycle milestones focusing on license activation and user engagement.
• Record all customer activities and interactions promptly within the CRM system.
• Assist in triaging troubleshooting tickets to ensure a smooth user experience.

Requirements

• Fluency in German and English (C1 level for both).
• Proven experience in analyzing data and trends to identify growth opportunities for clients.
• Expert proficiency in MS Office (Excel PowerPoint Word and Outlook).
• Exceptional communication organizational and project management skills.
• Ability to build trust quickly and maintain strong professional relationships with stakeholders.
• Comfortable working with CRM platforms and managing queues/tickets independently.
• Strong time-management skills with the ability to meet deadlines in a fast-paced environment.

What We Offer

• Location: Fully Remote working model within Bulgaria (work from the comfort of your home).
• Competitive salary package with a comprehensive benefits suite.
• Full relocation support if you are currently based outside of Sofia but within the region.
• Standard working schedule: Monday to Friday 10:00 19:00 (Weekends off).
• Fully paid training and access to continuous learning and upskilling programs.
• Clear career progression paths within a prestigious international organization.
• Health and wellbeing initiatives in a supportive multicultural work environment.

Are you ready to represent a world-class social media platform and help businesses find their next great hire We are looking for proactive communicators who are ready to excel in a remote setting. Apply today and join a team that values innovation and customer success!