Customer Service Officer
Share
Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
We are working closely alongside a Local Authority in Camden to assist with the appointment of a Customer Service Officer on a 1.5-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 16.43 - 21.48 per hour
Summary:
The Customer Service Officer role will work as part of a contact centre team managing inbound calls via the main switchboard and exception payment lines ensuring citizens are accurately supported signposted and assisted with enquiries and payments. The role plays a key part in delivering excellent customer experience improving citizen satisfaction and maintaining high service standards across Camdens services.
Responsibilities:
- Answer and manage incoming calls from the main switchboard and exception payment lines
- Accurately assess caller needs and transfer to appropriate internal departments or external services
- Take payments for customers unable to pay via self-service channels
- Ensure full compliance with Payment Card Industry (PCI) standards when processing payments
- Use internal systems and directories to provide accurate and up-to-date service information
- Handle routine enquiries directly and escalate complex issues when required
Essentials:
- Experience in customer service contact centre switchboard or public-facing service roles desirable
- Experience in handling payments and working with confidential information beneficial
- Strong customer service and communication skills
- Ability to resolve problems using clear plain language
- Confidence in handling difficult and sensitive conversations
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1681690
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
