Membership Billing Coordinator
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Job Location:
San Diego, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Membership Billing Coordinator will be responsible for posting monthly transactions preparing monthly invoices and statements posting each receipt and wire transfer.
What you will be doing:
- Communicate with members guests and clients regarding collection issues contribute to monthly Credit Meeting preparation
- Respond to member inquiries related to invoices payments or account balances
- Process payments including credit cards wires or any other type of payment
- Monitor membership aging and follow up with members regarding past due balances
- Research and follow up on members/guests disputes and credit card chargebacks
- Reconcile membership accounts and resolve any discrepancies
- Set up payment plans and recurring billing when applicable.
- Update billing information in membership accounting system
- Update ACCOR loyalty points for members
- Assist with various special projects as assigned by the Credit Manager/Assistant Director of Finance/Chief Accountant.
Qualifications :
- Background in accounting and proficient knowledge of computer programs. Must be customer service oriented and be able to communicate with customers on a professional level.
- Proficient in computer programs such as Accounting programs and Microsoft Office (excel word etc.)
- Prior accounting experience is required
- Customer Service experience is preferred
- Ability to communicate both verbally and written in English.
- Ability to write reports business correspondence and procedure manuals.
- Ability to effectively present information and respond to questions from managers clients customers and vendors.
- Ability to communicate to customers in a professional business-like manner.
- Foster an inclusive environment where every individual feels valued and respected
- At least 2 years experience in Membership Billing/Accounting preferred
Additional Information :
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.
Our Values
Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Marketing
- Google Docs
- Fundraising
- Microsoft Publisher
- Conflict Management
- Basecamp
- Smartsheet
- Multichannel Marketing
- Salesforce
- Strategic Planning
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
