Emergency Services Control Centre (ESCC) Control Officer Police
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title:Emergency Services Control Centre (ESCC) Control Officer - Police
Post requires candidate to be entitled for work:Yes
Salary Range:43585.15 to49070.86
Contract Type:Permanent
Full time/Part Time:Full Time
Term Time only post:No
Advert Closing Date:09/02/2026
Job Overview
In our Emergency Services Control Centre we are at the front line of policing providing that vital first point of contact between the public partners and operational Police Officers including our Honorary colleagues.
A unique job for a unique person this role demands a friendly patient broad minded individual with a positive attitude who can be there when people need it most. You must be able to work as part of a close knit supportive team and make decisions in situations which may be frustrating or distressing for the caller.
Within this role you will play a critical role in our response to both emergency and non-emergency calls providing a first-class service to the public. You will be resilient reliable and able to cope in a pressured environment your decision-making skills will be key. You will receive a huge variety of calls often challenging in nature. At times you will be talking to people in potentially dangerous or vulnerable situations they may be distressed or panicked and it is down to your ability to stay calm and help determine the most appropriate response to make sure they get the assistance they need.
Resilience is a key factor of the role. Its a 24/7 job so there will be times when you are working weekends bank holidays and even Christmas Day some years. There will also be times when you are feeling tired and still having to take those extremely difficult and sometimes traumatic calls. Whilst its true that this is not a job for the faint-hearted on the other hand you will be working in a great environment with plenty of support as part of the police Family.
Shift pattern:
The role is 24/7 365 days a year and we work shifts to achieve this which sees Control Room Officers attached to one of five operational teams working a 5-week rotational pattern consisting of days lates and nights.
If successfuly the shortlisted candidtaes will undergo a PIR and typing test then an interview for those who are successfuly.
For an informal conversation please contact Rob McCallum
For the full job description see here
Short Description
Jersey Public Service Careers
Across the Jersey Public Service the scope of our work means our people enjoy a wide range of opportunitiesworking with recognised experts across teams learning new skills and developing their careers. We actively seek to recruit people from different backgrounds with diverse perspectives creating a richer more varied environment where youre exposed to new ideas new ways of thinking and new opportunities to build an exciting and rewarding career.
To maintain the highest standards of public service we have a rigorous screening process to ensure candidates align with our values skills and professional requirements. This helps us create a trusted capable workforce that can deliver excellence and safeguard our community.
Extraordinary every day.
Required Experience:
Unclear Seniority
Key Skills
- Children Activity
- Dhcp
- AJAX
- Computer Software
- Building Electrician
- Analytics
