Manager Customer Service & Logistics
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Job Location:
Monroeville, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
As aCustomer Serviceand LogisticsManager you will lead andmanage theglobal customer service teamwithin PPGs Specialty ProductsBusiness.Youwilloverseethecustomer service operations toensure efficiency and qualityofon timedelivery.You will need to work in a highly collaborative environmentcommunicating withour customers changing priorities ouroperationsandcross-functionalteamsas well asoutside services and agenciesto ensurea seamlesscustomer experience.You will report to the Global Product and Process Improvement Manager and be based on site at the Monroeville location.
Main Responsibilities.
Lead and mentor the customer service team fostering a culture of high performance and professional development.
Ensure the team has the skills and resources necessary to support Specialty Products globalobjectives.
Work cross-functionallywith corporatelogistics procurementfreightforwarders and agents transportation carriers certified packaging revenue accountingcreditand IT to ensure seamless customer experience.
Oversee the resolution of complex customer issues andcomplaints.Develop and implement processes to prevent recurring issues.
Maintain and actively supportISO9001 Certification process.
Manage performance indicators to guarantee service offer to our customers.
Leverage andutilizetechnology tooptimizecustomer service workflows and foster innovation.
Qualifications.
BA degree withgenerally 8-10years related experienceapproximately 1-3of which is in amanagerlevel role.
Proficient in internationallogisticsprocesses including customs documentation importation requirements and VAT compliance.
Proficient in managing processes and activities aligned with PPG Export Compliance guidelines for handling international orders.
Strong leadership skills with the ability to inspire and lead a high-performingcustomer service teamwhileworking withcross-functional teamsand senior leaders.
Excellent problem-solving skills with a proactive approach toidentifyingand addressing customer service challenges.
Excellent communication skills with the ability to effectively present customer service information to variousstakeholdersincluding senior management.
Strong interpersonal skills with theabilityto build andmaintainrelationships within internal and external stakeholders.
Ability to develop and implement strategic customer service plans aligned with businessobjectives.
Proficient with TMS systems ERP and CRM systems
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Required Experience:
Manager
Key Skills
- Shipping & Receiving
- Inventory Control
- Data Entry
- AS400
- Transportation Management Systems
- EDI
- Microsoft Outlook
- Warehouse Experience
- Office Experience
- Dispatching
- Microsoft Excel
- Logistics
About Company
Discover how PPG’s global team of innovators drives sustainable solutions, enhances productivity, and celebrates 140 years of color leadership. Join us!
