IT Delivery Manager

• Oversee the end to end delivery of IT services ensuring successful delivery while aligning them with business objectives and strategic priorities.
• Managing the ongoing operations of IT services provided by the End User Experience group driving continuous improvement and optimizing service performance across the organization.
• Create a close partnership with stakeholders to ensure services are meeting the evolving needs of the business and that provided services are reliable.
• Lead cross functional teams to ensure seamless execution proactively identifying risks addressing issues and implementing solutions that enhance the end user experience and overall service quality.
• Form strong partnerships with business stakeholders to define refine and align service scope timeline and deliverables.
• Facilitate coordination across all technology teams to communicate goal objectives and ensure service alignment.
• Cultivate and maintain internal network of subject matter experts to advise on questions and contribute to program delivery as required.
• Align with program management teams in other regions or business verticals to share best practice and collaborate on cross-divisional or cross-regional initiatives as appropriate.
• Demonstrate a strong awareness of business needs and organizational context through delivery of complete timely and sustainable service outcomes.
• Leverage excellent organizational skills to establish and manage well-structured cross-functional teams with clear roles and responsibilities.
• Employ communication skills to articulate a clear vision of service deliverables and encourage buy-in across all stakeholder groups including business leadership process owners and infrastructure partners.
• Continuously solicit feedback and insights from stakeholders and subject matter experts to inform improvements to service plans.
• Engage ITIL principles Six Sigma lean and/or agile techniques as appropriate.
• Apply advanced data analysis techniques to identify trends and proactively address service delivery challenges.
• Manage IT budgets and vendor contracts to optimize resource allocation and cost efficiency.

Education

• Bachelors degree in Information Technology Computer Science Business Administration or a related field (Masters preferred for larger organizations).
• Relevant certifications such as ITIL (v3 or v4) PMP Prince2 or Agile/Scrum Master.

Experience

• 5 years in IT Service Management IT Delivery or IT Project Management with increasing responsibility.
• Demonstrated ability to analyze data generate actionable insights and report on key performance metrics.
• Proven experience managing budgets financials and vendor contracts for IT projects.
• Skilled in leading teams through organizational and technological change with knowledge of change management frameworks.
• Advanced leadership negotiation and conflict resolution to fostering a diverse equitable and inclusive work environment.