Cvent Event Support Staff
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Contractor will work in the D.C. office Tuesday - Thursday and WFH Monday and Friday.
This role involves supporting the Driver Safety Programs by managing events through Cvent ensuring accurate data synchronization and providing technical support. The Event Coordinator will oversee pre-event live and post-event activities including participant management reporting and process improvements. They will also coordinate with volunteers and administrators offer customer service and support new or pilot programs when needed.
Pre-Event Support
Consult with Driver Safety and Cvent Admins to structure events (RSVP data capture etc.).
Conduct quality checks to ensure event accuracy and launch events.
Communicate with staff and volunteers to meet event requirements and deadlines.
Manage participant registrations (adding editing or canceling).
Monitor the Volunteer Portal and Cvent to resolve sync issues.
Coordinate with the Member Contact Center to assist with registration issues and develop event scripts.
Build and launch complex events (multi-session paid branded pilot or national office-sponsored).
Retrieve and send Cvent integration IDs to Marketing Services for participant data analysis.
Post-Event Support
Upload participant data to Cvent and other systems including walk-ins and host registrations.
Coordinate the creation and sending of post-event emails (thank-you emails surveys) within two weeks of the event.
Generate reports based on event surveys and provide data to stakeholders.
Compile and distribute registration and attendance reports.
Assist with closing events and ensuring all necessary follow-up tasks are completed.
Cvent Technical Support
Develop and maintain event templates to reduce manual processes.
Create custom reports configure barcode scanners and troubleshoot web links.
Support event duplication backend pre-registration and invitation list management.
Generate and format reports for uploads and analysis.
Process Documentation and System Improvements
Maintain process documentation for event management and other ADS protocols.
Identify system inefficiencies and propose improvements to the ADS Director of Operations.
Update Cvent templates to enhance efficiency and user experience.
Support for New Programs and Pilot Initiatives
Provide customer service for new programs or pilots through phone and email.
Collaborate with the ADS Director of Operations to address potential staffing needs if SLAs are at risk.
Requirements:
Knowledge of Cvent is preferred but not required
Strong technology skills
3 years experience in technology/processing/creating virtual events
Able to provide customer support
High school diploma or higher
For consideration please submit your resume as a MS Word attachment to
The Consortium
Combining Talent with Technology
Required Experience:
Staff IC
Key Skills
- Marketing
- Catering
- Organizational skills
- Hospitality Experience
- Management Experience
- HubSpot
- Event Planning
- Events Management
- Project Management
- Event Marketing
- Leadership Experience
- negotiation
About Company
The Consortium is an Information Technology Consulting Company serving Maryland, Washington, DC and Northern Virginia clients in the Technology Industry.
