Customer Care Team Leader Laboratory Products Group

Work Schedule

Second Shift (Afternoons)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
At Thermo Fisher Scientific we are seeking an experienced Team Leader to foster excellence in our Customer Service department. As a valued member of our leadership team you will support a collaborative team delivering exceptional customer support across order management quotations and administration. This role offers professional development opportunities in a dynamic service-focused environment. Youll maintain high standards of customer service while building loyalty enhancing business performance and supporting our mission to enable customers to make the world healthier cleaner and safer.

The Team Leader will oversee daily operations facilitate resolution of complex customer needs and collaborate cross-functionally with Finance Logistics Sales Marketing and other departments. Youll implement strategic initiatives to enhance customer experience monitor key performance metrics and develop team members through effective coaching and mentoring. The role requires a proactive approach to process improvement and strong analytical capabilities to make data-based decisions.

REQUIREMENTS:
Advanced Degree no prior experience required or Bachelors Degree plus 2 years of experience leading customer service teams preferably in a shared services environment
Preferred Fields of Study: Business Administration Management or related field
Demonstrated experience in people management and team development
Strong English communication skills both written and verbal; additional language skills advantageous
Advanced proficiency with Microsoft Office suite (Excel PowerPoint Outlook)
Experience with ERP systems (SAP Oracle) preferred
Excellent analytical and presentation abilities
Strong problem-solving skills and attention to detail
Demonstrated ability to handle confidential information with discretion
Experience managing performance metrics and driving continuous improvement
Ability to work cross-functionally and build strong stakeholder relationships
Customer-centric mindset with strong focus on service excellence
Project management experience preferred
Ability to adapt in a dynamic environment and manage multiple priorities
Strong organizational and time management capabilities
Experience in implementing process improvements and standardization
Collaborative mindset with ability to support others and create a positive work environment