QA Team Lead
Share
Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Setup: Onsite (McKinley Taguig)
Urgency: Urgent
Status: Active
Account/Category/Campaign: Quality Assurance
Were looking for an experienced QA Team Lead who can strengthen quality standards and drive continuous improvement.
Non-Negotiable Requirements:
- Experience supporting international travel accounts
- At least 2 years of QA Team Lead experience
Key Responsibilities:
- Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g. email chat) for accuracy and adherence to quality standards.
- Documents on quality issues and performance measures for management review.
- Provides information to assist in the feedback and formal education process of individuals on the phone.
- Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
- Executes specialized projects and activities and typically works according to set principles.
- Usually generates and initiates own workload and doesnt need instructions or guidelines.
- Might also supervise work of less experienced professionals provide professional expertise and take responsibility for the end product.
- Positions at this level are expected to significantly improve the day-to-day activities/processes.
Key Skills
- Change Management
- Corporate Communications
- Apache Commons
- Compensation
- Civil Quality Control
