CRM Administration Support Specialist

PLNU is a Christian liberal arts university in the evangelical Wesleyan tradition offering quality undergraduate graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged character is modeled and formed and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of Gods kingdom. We therefore encourage applications from culturally diverse candidates.

Benefits:

We are pleased to offer attractive benefits and resources. This includes benefits such as health dental tuition benefits for employees and dependents competitive retirement matching vacation and sick time and 15 paid holidays per addition we have many opportunities to engage with our community including staff chapel and a robust wellness program.

Job Summary:

Job Status:

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Job Description:

What Were Looking For

• Strong attention to detail and a commitment to maintaining accurate reliable data

• Comfort working in CRM systems such as Salesforce Workday TargetX and related tools

• Ability to build maintain and interpret reports and dashboards for operational and leadership use

• Analytical mindset with the ability to identify data trends inconsistencies and process gaps

• Strong organizational and time-management skills with the ability to manage multiple priorities

• Collaborative approach to working with Enrollment Student Success Financial Services and Academic partners

• Clear and patient communicator who can support staff with varying levels of technical experience

• Problem-solver who can troubleshoot system issues and recommend improvements

• Customer-service orientation when responding to system questions and support requests

• Willingness to learn new technologies and adapt to evolving systems and business processes

What Youll Be Doing

• Maintain data quality and integrity across GPS systems including Salesforce Webadmit and TargetX

• Design update and manage recurring reports and dashboards for enrollment and retention tracking

• Monitor data trends and anomalies recommending process or system logic improvements

• Support data validation and clean-up efforts in collaboration with Institutional Research and Graduate Processing

• Manage record hygiene activities including deduplication and data reconciliation in Salesforce

• Serve as first-line support for CRM and system questions related to Salesforce Dialpad CODA and TargetX

• Support CRM automation and integrations through testing troubleshooting and documentation

• Maintain auxiliary systems such as Dialpad SMS Magic FormAssembly and CODA to ensure proper configuration and data flow

• Manage workflows related to applications deferrals withdrawals and prepaid course registrations

• Document system processes integrations and workflows to support transparency and long-term sustainability

• Collaborate with Learning and Development to create and maintain onboarding and training materials

• Deliver training sessions and one-on-one support to help staff build confidence using CRM tools

Qualifications

• Bachelors degree preferred or relevant and equivalent work experience

• Ability to communicate effectively both orally and in writing.

• Commitment to a customer-oriented provision of service

• Strong technical skillset in data input and analysis

• Must possess strong detail and time management skills. Ability to work independently and accomplish tasks under deadline stresses

• Understanding of and commitment to the spiritual mission of Point Loma Nazarene University

• Excellent organizational skills accuracy neatness and attention to detail

• Demonstrated ability to manage multiple projects simultaneously meet deadlines and find solutions to issues that may arise

• Evidence of Christian commitment and active church addition staff agree to live in agreement with PLNUs Community Life Covenant.

• The job offer is contingent on the successful completion of a background check. PLNU will consider qualified applicants including those with criminal histories in a manner consistent with state and local Fair Chance laws.

Physical Requirements

The work is primarily sedentary and may require sitting for extended periods of time. Use of computer equipment: computer keyboard mouse and monitor. Vision to read documents email and other correspondence and reports on paper and computer monitor. Ability to communicate effectively with others in person and by phone. Will also stand stoop push pull and lift up to 10 lbs throughout the day.

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At PLNU we believe in pursuing calling together. Deep and meaningful relationships between students faculty and staff is vital in nurturing our shared community and expressing Gods love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal spiritual and professional potential.

Point Loma Nazarene University does not discriminate on the basis of race color national origin sex age disability or status as a veteran in any of its policies practices or procedures.