Director, Operations Program Management (New Product Introduction (NPI) and Launch Operations)
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Job Location:
San Francisco, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Director Operations Program Manager (New Product Introduction (NPI) and Launch Operations)
Why This Role Matters at Kaseya
Kaseyas growth depends on our ability to consistently bring high-impact products to market and make sure our customers partners and internal teams are ready to succeed with them from day one. As Director of NPI you will be the orchestrator of that success: building the framework leading the launches and ensuring that ready to ship truly means ready to win.
Role Overview
The Director of New Product Introduction (NPI) is the end-to-end owner of new product launches at Kaseya. This leader orchestrates cross-functional planning and execution across Product Management Engineering Go-to-Market Sales Marketing Customer Success Support Legal Finance and Operations to ensure every launch is meticulously planned flawlessly executed and set up for sustainable growth.
You will build and drive a repeatable NPI framework that aligns strategy readiness and execution so that new products land successfully with our customers partners and internal teams.
This role will be ideally be based hybrid in the San Francisco Bay Area.
Key Responsibilities
NPI Strategy & Framework
- Own Kaseyas enterprise-wide NPI framework processes and tollgates for new product and major feature launches.
- Define launch tiers and corresponding requirements (e.g. beta GA phased rollout regional vs global).
- Partner with Product Management on business cases launch objectives and success metrics (e.g. adoption usage revenue NPS).
Launch Planning & Program Leadership
- Build and manage integrated launch plans that span Product Engineering Marketing Sales Partners Customer Success Support Finance Legal and Ops.
- Lead cross-functional launch squads ensuring clear owners timelines and accountability for all deliverables.
- Identify and manage dependencies and risks; escalate and drive decisions to keep launches on track.
- Ensure early customer validation (preview beta pilots) and that learnings are incorporated into the launch plan.
Go-to-Market & Field Readiness
- Partner with Go-to-Market leaders to define positioning pricing & packaging routes to market and commercial targets for new products.
- Drive field readiness:
- Ensure Sales Account Management and Partner teams have the training tools messaging and collateral they need.
- Coordinate launch playbooks sales plays demos and talk tracks.
- Ensure Support and Customer Success are launch-ready (runbooks SLAs knowledge base content success plans etc.).
Operational & Technical Readiness
- Work with Engineering and Product to confirm readiness criteria (performance scalability reliability security) are met before launch.
- Partner with Security Legal and Compliance to ensure all requirements (data privacy regulatory contractual) are addressed prior to launch.
- Coordinate with internal operations (billing provisioning quote-to-cash reporting) to ensure frictionless customer experience from day one.
Lifecycle Management & Continuous Improvement
- Lead post-launch reviews (30/60/90 days) to assess performance against objectives and drive corrective actions.
- Define and track a standard set of NPI KPIs (e.g. time-to-market launch readiness scores adoption churn for new products field satisfaction).
- Continuously refine Kaseyas NPI processes tools templates and governance based on data and feedback.
Leadership & Collaboration
- Lead a small team of NPI program managers
- Influence and align senior stakeholders across Product Engineering and Go-to-Market on launch priorities and trade-offs.
- Foster a culture of transparency accountability and collaboration around launches.
- Act as the single point of contact and voice of the launch for executive updates and status.
Qualifications
Required
- 10 years of experience in B2B technology (ideally SaaS) with significant time in Product Management Program Management Product Operations or Go-to-Market roles.
- 5 years leading complex cross-functional launches or NPI programs across multiple teams and geographies.
- Proven track record of delivering successful product launches from concept through post-launch optimization.
- Strong program and project management skills including managing multiple launches concurrently.
- Demonstrated ability to lead through influence work effectively with senior executives and drive decisions in ambiguous environments.
- Excellent communication skills; able to translate between technical commercial and operational stakeholders.
- Experience implementing or improving structured NPI / launch frameworks (gates readiness scorecards etc.).
Preferred
- Experience in IT management cybersecurity MSP/IT service provider or enterprise infrastructure software.
- Background in product-led growth or recurring revenue / subscription models.
- Prior experience building or scaling an NPI or Launch Operations function from the ground up.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Director
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
Kaseya's IT Complete is an integrated and cost-effective platform to manage everything in IT and security.
