Consumer Services Assistant 2 Minimum Qualifications Waived

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

The Division of Public and Behavioral Health Northern Nevada Adult Mental Health Services in Sparks NV is recruiting for a Peer Support Specialist/ Consumer Services Assistant (CSA). Consumer Services Assistants are Peer Support Specialists with lived experience in substance or mental health recovery. CSAs act as peer advocates; model positive behaviors; and provide the powerful affirmation that recovery is possible. They conduct groups activities advocacy and service improvement activities on behalf of clients in mental health service agencies. This position will work weekday shifts Monday - Friday.

Assist professional staff by performing advocacy and service improvement activities on behalf of clients in mental health service agencies; performing a variety of routine support services; acting as liaison among staff community and clients; and modeling behavior supportive of client recovery goals.

Provide peer support to clients; assist clients in completing forms; provide basic clarification of agency processes client rights and options to assist professional staff; encourage participation in support networks; assist clients to adjust to transitions in levels of care and new services or residential support; make home visits; perform basic client de-escalation techniques; interpret and apply division and agency policies and procedures regarding client rights confidentiality abuse and neglect; monitor and report to professional staff on client progress; identify and report problems; record appropriate case-related information and complete progress notes.

Contact clients to inquire about needed services; collect and disseminate information regarding educational and community resources and activities; assist clients in applying for social services; assist with scheduling appointments for clients and remind them of appointments; write related correspondence; accompany clients to scheduled appointments and coordinate or provide transportation as required.

Represent client perspective to service providers and to the community; assist clients to present complaints and resolve problems; participate in community organizations local advisory boards and stakeholder meetings as a consumer representative; actively promote quality of life for persons with mental and emotional disabilities.

Assist in monitoring the quality of services provided to clients; participate in the development and use of satisfaction surveys and service improvement plans by providing the clients perspective.

Assist professional staff with client self-help sessions and group activities; encourage client participation and discussion track attendance; and lead peer support activity groups as required.

Assist clients through demonstration and coaching to develop independent living skills such as housekeeping shopping and use of public transportation; coordinate companion or training program activities.

Assist in office operation by greeting clients answering telephones entering information into a computer scheduling facilities or rooms and setting up meeting rooms.

Perform related duties as assigned.

PER EXECUTIVE ORDER 2025-002 ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION. Please refer to the link for more information: to read and write standard business correspondence and one year of mental health consumer advocacy experience six months of which included working for a mental health service delivery system which included monitoring and reporting to professional staff on client progress providing client perspective to service providers and providing peer support such as assisting clients to present complaints and resolve problems complete forms and adjust to changes in levels of care; OR six months experience as a Consumer Services Assistant 1 in Nevada State service; OR an equivalent combination of education and experience.

This class specification lists the major knowledge skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge skills and abilities from a previous level.

Working knowledge of: national mental health advocacy efforts and groups; mental health services available in Nevada; active listening techniques such as the use of verbal and non-verbal cues.

General knowledge of:federal and State regulations related to mental health client rights; basic techniques used to assist clients in developing independent living skills such as role modeling coaching and prompting; basic de-escalation techniques; group dynamics.

Ability to: participate as a team or committee member; establish rapport with consumers of mental health services with varied social and cultural backgrounds; communicate consumer/client perspective to staff management and in public meetings; write progress notes and basic correspondence using appropriate grammar punctuation sentence structure and vocabulary.

Recruiter Contact Information: Jennifer Kauble -

The State of Nevada is an equal opportunity employer dedicated to building diverse inclusive and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race color national origin religion or belief age disability sex sexual orientation gender identity or expression pregnancy domestic partnership genetic information (GINA) or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.