Technology Workplace Services (TWS) Intern Summer 2026
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Join a Challenger
Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.
Our company continues to grow and today we serve more than 780000 customers acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$138 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.
Work Term: May -December 2026
The Technology Workplace Services (TWS) Intern manages the companys laptop work phones and audio/visual equipment as well as install and maintain the companys endpoint addition to the core functions the incumbent will also perform the technology side of the relocation of staff and be the first point of contact for all technological issues from both phones and internal ticket system.
The Core Responsibilities of the Job:
- Support of Desktop / Laptop / Smartphone issues from various support channels (phone or ticket system).
- Be the first point of contact providing solutions to internal enterprise applications.
- Provide top quality support to all levels of Bank employees.
- Experience with ITIL-based service desk solutions such as ServiceNow Sys-Aid and Atlassian.
- Ability to leverage multiple vendors to troubleshoot issues efficiently.
- Maintains the Banks audio / visual and teleconferencing equipment.
- Executes the Move/Add/Change requests of Bank employees and relocation.
- Maintain update and categorize tickets within SLA with procedural follow ups.
- Maintain the First call resolution above 90% on regular basis.
- Managing incidents and service requests effectively; ensuring information is captured in the ticketing tool.
- Continuously improve the internal knowledgebase with common IT issues.
- Performs remote troubleshooting through diagnostic techniques and pertinent questions
- Assesses recurring issues to create automated processes where possible
- Sets up and deploys IT equipment for new employees
- Guides users through computer onboarding and upgrading processes
Lets Talk About You!
- Must currently be enrolled in school
- Working towards a degree/college diploma in computer networking technical support or equivalent is required (Eg. Computer Systems Technology).
- Experience working in a customer services environment
- Good technical problem solving & troubleshooting skills
- Adhere to internal IT procedure corporate policy and site audit responsibility for all tasks
- Knowledge of and technical ability to troubleshoot:
- Windows 11/ Mac issues
- Microsoft 365 Application issues
- Browser issues
- Printer / Scanner issues
- WiFi issues
- Smartphones issues (iOS)
- Miscellaneous computer hardware issue
How To Submit Your Application!
- In one document please submit your transcript and resume. Failure to do so will result in your application not being considered.
What we offer For full-time permanent roles
Competitive discretionary bonus
Market leading RRSP match program
Medical dental vision life and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Professional development and comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We cant wait to get to know you!
Required Experience:
Intern
Key Skills
- Microsoft Office
- Public Relations
- Google Docs
- Data Collection
- MailChimp
- Microsoft Word
- Dermal Fillers
- Microsoft Powerpoint
- Research Experience
- Microsoft Excel
- Adobe Photoshop
- Writing Skills
About Company
At Equitable Bank, we specialize in providing branchless financial services that meet the unique needs of all Canadians. Our range of mortgages, savings accounts and investment options are designed to offer the right solutions to match any unique circumstance.
