Help Desktop Support wSmartsheet, Zendesk Technology, Salesforce, and JIRA
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Provides project coordination and help desk support to volunteers on operation systems.
Triage support tickets to the appropriate groups within the programs; review and process tax site data requests and system support tickets.
Maintain assigned Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant.
Works closely with the Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.
Actively and consistently participate in Operations Team National Operations Committee-associated meetings and all team meetings.
In collaboration with team members volunteers and vendors coordinate the review development and enhancement of e-learning courses.
Bachelors Degree is required.
At least 2 years of proven work experience supporting the help desk contact center and development of training materials.
Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created.
Preference to take responsibility coordinate multiple projects at once and deliver professional work-product promptly and on deadline.
Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet Zendesk Technology Salesforce and JIRA software tools.
Can be fully remote or onsite in the Washington DC office if preferred.
For consideration please submit your resume as a MS Word attachment to
The Consortium
Combining Talent with Technology
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
The Consortium is an Information Technology Consulting Company serving Maryland, Washington, DC and Northern Virginia clients in the Technology Industry.
