This role supports the development and ongoing enhancement of the Enterprise Risk Management framework by identifying assessing and monitoring risks across the organization while reporting key risk insights to senior management and regulators. It also manages incident escalation root cause analysis and corrective action tracking to prevent recurrence supported by trend analysis and committee reporting. Additionally the role ensures compliance with internal policies and regulatory requirements while partnering with crossfunctional teams to strengthen controls and promote a strong risk-aware culture.
The individual will collaborate closely with senior leaders and crossfunctional teams to embed a strong risk-aware culture and ensure timely effective responses to emerging risks and incidents. Through this opportunity they will gain broad enterprise exposure influence strategic decision-making and further develop their expertise in risk governance and stakeholder engagement within a dynamic environment.
Position Responsibilities:
Enterprise Risk Management
Support the development implementation and continuous improvement of the ERM framework
Facilitate risk identification assessment and mitigation planning across business units
Prepare risk reports and dashboards for senior management and regulatory submissions
Monitor key risk indicators and escalate emerging risks promptly
Drive risk awareness program and reinforce risk-aware culture in the company through coordinating risk workshops and training sessions
Incident Management
Ensure timely escalation and clear communication of critical incidents to stakeholders
Conduct root cause analysis and agree with the relevant function/s on the corrective actions to prevent recurrence
Oversee and monitor the timely implementation and closure of corrective actions including validating the effectiveness of the actions taken
Prepare the quarterly Incident Report for Risk Committees and perform regular trend analysis for management review
Governance & Compliance
Ensure adherence to internal risk policies and regulatory requirements
Support internal audits and regulatory inspections related to risk and incident management
Collaborate with cross-functional teams to strengthen controls
Required Qualifications:
Bachelors degree in Risk Management Finance Business Administration or related field
Minimum 5 years of experience in enterprise risk management operational risk management or incident management
Strong understanding of ERM principles risk frameworks and relevant regulatory requirements
Excellent analytical problem-solving communication and stakeholder engagement skills
Strategic and critical thinking with attention to detail
Ability to influence and engage stakeholders at all levels
Strong organizational and project management capabilities
Proactive and adaptable in a dynamic environment
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Hybrid
Required Experience:
Manager
This role supports the development and ongoing enhancement of the Enterprise Risk Management framework by identifying assessing and monitoring risks across the organization while reporting key risk insights to senior management and regulators. It also manages incident escalation root cause analysis ...
This role supports the development and ongoing enhancement of the Enterprise Risk Management framework by identifying assessing and monitoring risks across the organization while reporting key risk insights to senior management and regulators. It also manages incident escalation root cause analysis and corrective action tracking to prevent recurrence supported by trend analysis and committee reporting. Additionally the role ensures compliance with internal policies and regulatory requirements while partnering with crossfunctional teams to strengthen controls and promote a strong risk-aware culture.
The individual will collaborate closely with senior leaders and crossfunctional teams to embed a strong risk-aware culture and ensure timely effective responses to emerging risks and incidents. Through this opportunity they will gain broad enterprise exposure influence strategic decision-making and further develop their expertise in risk governance and stakeholder engagement within a dynamic environment.
Position Responsibilities:
Enterprise Risk Management
Support the development implementation and continuous improvement of the ERM framework
Facilitate risk identification assessment and mitigation planning across business units
Prepare risk reports and dashboards for senior management and regulatory submissions
Monitor key risk indicators and escalate emerging risks promptly
Drive risk awareness program and reinforce risk-aware culture in the company through coordinating risk workshops and training sessions
Incident Management
Ensure timely escalation and clear communication of critical incidents to stakeholders
Conduct root cause analysis and agree with the relevant function/s on the corrective actions to prevent recurrence
Oversee and monitor the timely implementation and closure of corrective actions including validating the effectiveness of the actions taken
Prepare the quarterly Incident Report for Risk Committees and perform regular trend analysis for management review
Governance & Compliance
Ensure adherence to internal risk policies and regulatory requirements
Support internal audits and regulatory inspections related to risk and incident management
Collaborate with cross-functional teams to strengthen controls
Required Qualifications:
Bachelors degree in Risk Management Finance Business Administration or related field
Minimum 5 years of experience in enterprise risk management operational risk management or incident management
Strong understanding of ERM principles risk frameworks and relevant regulatory requirements
Excellent analytical problem-solving communication and stakeholder engagement skills
Strategic and critical thinking with attention to detail
Ability to influence and engage stakeholders at all levels
Strong organizational and project management capabilities
Proactive and adaptable in a dynamic environment
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Hybrid
Required Experience:
Manager
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