Loan Administration Specialist

About Us

Finance of America helps homeowners 55 access the equity theyve built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions we help customers shape the retirement theyve earned while continuing to evolve how we serve and work together.

Joining Finance of America now means stepping into a period of momentum and growth with teams actively shaping what comes next and opportunities to make an impact and grow your career.

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Purpose of Role

Responsible for executing transaction-level reviews loss analysis valuation monitoring and exception reviews across the reverse mortgage servicing portfolio. Partners closely with Manager Loan Administration to identify loss drivers recovery opportunities and operational risks and support internal stakeholders to mitigate losses improve recoveries and strengthen existing servicing controls.

Key Responsibilities and Expectations

Executes transaction exception reviews triggered by exception logic within FAR Loan Management system identifying potential incidents aligning transaction codes with HERMIT and capturing borrower recoverability and HUD claimability.

Performs transaction-level loss analysis reviews of HECM claims to identify losses root causes and recovery opportunities.

Assists in tracking loss trends across the servicing portfolio and projecting financial impacts for senior leadership.

Supports loss mitigation analytics and governance including tracking potential incidents identified through transaction-level reviews escalating exposure to management and contributing to meetings that evaluate mitigation strategies.

Monitors property valuations across the servicing portfolio reviewing appraisal and BPO exceptions that result in high-variance outcomes impacting loss severity decisioning and recoveries.

Utilizes valuation benchmarks to monitor local market trends and track valuation factors for loss analysis.

Reviews property valuation exceptions with a focus on property preservation and risk analysis.

Follows key performance indicators (KPIs) in coordination with management.

Monitors monthly performance exception/issue reporting for the subservicer.

Ensures deliverables for internal business projects by providing timely and accurate updates to stakeholders.

Remains abreast of industry trends products technologies best practices and standards of conduct.

Mentors and trains peers and vendors as assigned.

Follows written risk and compliance policies and procedures for business activities.

Performs other duties as assigned.

Reports To

Manager Loan Administration

Direct Reports

None

Qualifications

Qualifications - Experience/Skills/Competencies

Minimum 3 years of experience in the mortgage servicing industry (e.g. call center default foreclosure bankruptcy real estate owned (REO) and/or vendor management. Experience with reverse mortgages would be ideal.

Strong knowledge and understanding of mortgage industry as it relates to one or more of the following areas: Claims default complaints management borrower experience journey reverse forward and commercial products.

Open communication teamwork and high performance.

Strong interpersonal skills and must be a team player.

Analytical critical thinking and problem-solving skills with a customer service orientation.

Sound Microsoft Office experience (i.e. Excel Word Outlook) and adapting to new technologies and applications while navigating multiple screens.

Demonstrated experience working with cross-functional leadership is preferred.

Experience with GSE agency guidelines CFPB regulations and FHA/HUD requirements is preferred.

Qualifications - Education - Required

Bachelors Degree or comparable qualifications

Qualifications - Education - Field(s)/Profession(s)

Business Finance or equivalent field.

Qualifications - Education - Preferred

Compensation

The base salary range for this position is () inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidates work location skills education and addition to those factors we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health dental vision life insurance paid time-off benefits flexible spending account 401(k) with employer match and ESPP.

Additional Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color sex (including pregnancy) sexual orientation religion creed age national origin physical or mental disability gender identity and/or expression marital status veteran status or other characteristics protected by law.

Required Experience:

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