Thrift Store Manager Pflugerville

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Thrift Store Manager

APA! BACKGROUND: Austin Pets Alive! (APA!) is one of Austins most dynamic and best-loved nonprofits. The organization is the leader in the no kill movement nationally and is considered a national thought leader in animal welfare. APA! locally rescues treats and adopts out 10000 homeless dogs and cats each year providing the safety net for Austins most at-risk shelter pets which helps Austin to be a no-kill city while also assisting other communities in saving homeless animals. The organization is distinguished by the scrappiness of its grassroots non-traditional community-based animal rescue work.

The organization continues to innovate best practices to save lives and teaches its renowned lifesaving model through American Pets Alive! APA!s national 2020 AmPA! began the Human Animal Support Services (HASS) project a collaborative movement of more than 10000 animal welfare professionals working in nearly 1900 organizations. HASS is the first-of-its-kind collective of shelters and animal welfare professionals coming together to build community-focused animal services that better meet the needs of people and pets by keeping human-animal families together and keeping pets unnecessarily out of shelters.

APA! Thrift began in May 2017 with its 1st thrift store location on Burnet Rd. A year later APA! Thrift opened its 2nd location on Oltorf and in 2020 we opened our 3rd location off of 51st St. Round Rock our 4th location opened in February 2024 and Pflugerville our 5th location opened in April 2024. Our stores are boutique-style selling high quality new and gently used items for low prices. All net proceeds directly support the innovative lifesaving programs of Austin Pets Alive! a 501(c)(3) animal welfare organization.

POSITION SUMMARY/OVERVIEW: The Thrift Store Manager is responsible for the day-to-day operations over an individual APA! Thrift store and in leading the on-site volunteer and staff teams to maximize profits and impact. This is a full-time exempt position with an average of 40 hours per week. The Thrift Store Manager reports to the Director of Retail Operations.

The Thrift Store Manager leads and oversees the strategic direction growth and daily operations of APA!s Thrift Store Program. This role ensures alignment with APA!s broader mission to increase the live release rate across Texas while building a sustainable inclusive and high-impact model for retail operations.

The Thrift Store Manager is responsible for managing daily workflows supervising staff and setting clear mission-aligned goals. This includes creating structured plans tracking progress toward outcomes and ensuring accountability and follow-through on team priorities. The role uses data to guide decisions and helps keep the team focused on consistent measurable impact. This is a leadership role rooted in empowerment facilitation and values-driven oversight.

Rather than working independently the Thrift Store Manager sets the tone that APA! is a volunteer-powered organizationevery staff member is expected to work collaboratively with volunteers and to help create meaningful opportunities for them to lead and contribute. This includes pairing with volunteers to complete day-to-day tasks modeling strong partnership and developing a culture of shared effort and team accountability.

This position requires a high level of responsiveness and Manager on Duty (MOD) availability. The work is often fast-paced and dynamic with weekend or shift flexibility expected. While APA! strongly encourages work-life balance during on-duty shifts the Job Title is expected to be highly present solutions-oriented and ready to support the team with real-time problem-solving.

Every individual at APA! is responsible for working in collaboration with volunteers; making sure volunteers are recruited trained and feel impactful through their efforts at APA!. A core part of this role is creating a welcoming and empowering experience for volunteers including assisting with onboarding training and volunteer engagement as part of the day-to-day workflow.

ESSENTIAL FUNCTIONS:

Manage staff and volunteers by providing ongoing support through effective communication clear expectations and mentorship as well as ensuring policies and procedures are being followed revenue targets are being met signage and all store aesthetics are per APA! and APA! Thrift brand standards etc.
Ensure staff and volunteers are receiving adequate and updated training so as to be the strongest possible assets for APA! Thrift
Provide ongoing appreciation to staff and volunteers to keep engagement high
Assist with creating implementing and updating policies and procedures as needed and ensure updates are disseminated and implemented by staff and volunteers
Assist with sourcing and coordination of in-store events targeting local student populations organizations and businesses with the goal of driving as many new customers to the store as possible
Oversee compliance of staff with all established agency policies and procedures
Work with Human Resources to facilitate staff recruitment selection and onboarding
Maintain a neat clean and organized store environment at all times
Responsible for the overall productivity results in the store
Drive operational efficiencies to help minimize risk and protect the stores assets
Maintain safe working conditions for staff volunteers contractors vendors and customers
Create and administer work schedules to ensure proper workforce coverage
Provide regular reports to the Director of Retail Operations which reviews and evaluates the activities and progress to date
Collaborate across other APA! department leaders to optimize resources and initiatives
Assist with marketing initiatives including the building and maintaining of relationships with local businesses ensuring APA! Thrift engages in maximum cross-promotion opportunities and receives maximum support from local businesses while ensuring that such initiatives are aligned with the APA! Marketing and Communications team
Partner with Volunteer Managers to learn about the volunteer programs and manage volunteers interested in your department on an ongoing basis
Foster and model a volunteer-powered culture across the team by ensuring that every staff member is partnered with volunteers on every shift with the goal of empowering volunteers to lead and grow within the program.
Serve as a facilitator and coach to staff and volunteers ensuring the work is shared not siloed and that volunteers are supported in completing daily tasks.
Ensure active recruitment onboarding and engagement of volunteers using volunteer engagement tools and resources
Support retention by matching volunteers to appropriate tasks offering guidance and providing regular check-ins and staff mentorship.
Identify strong volunteers for deeper roles and seek out customer to volunteer conversion opportunities.
Recognize volunteer contributions through consistent appreciation and shoutouts.
Provide clear expectations hands-on training and in-the-moment coaching to set volunteers up for success.
Job duties may include some or all of the above and other duties as assigned by manager

OTHER FUNCTIONS:

Must demonstrate dependability accountability time management use of reasoning and good judgment skills
Attend and participate in all required training sessions and meetings
Maintain open and consistent communication with Program Manager or designee supervisor and other colleagues
Partner with Volunteer Managers to learn about the volunteer programs and manage volunteers interested in your department on an ongoing basis
Able to react to change productively and perform other related duties as assigned
Able to work evenings weekends and holidays as needed
Able to work in a high-volume fast-paced high-stress environment
All new store managers will be required to go through a 5 week training program that will take place at the Burnet location or another location as designated by APA!
In the event a store location is not available after the training program (due to new store lease negotiations construction delays or other new store openings issues) you may be asked to work at another existing location to expand personal training and development as a Thrift Store Manager until a permanent store can be assigned.
During the training period or interim temporary store assignment participation in sales incentive programs may be permitted on a discretionary basis.

QUALIFICATIONS SKILLS & EXPECTATIONS:

Love of animals that helps keep the mission close to heart and a commitment to the No Kill cause is essential!
5 years of retail management experience preferred with a proven track record of success
Ability to work in a fast-paced dynamic environment and prioritize workload to manage multiple projects with strict deadlines
Must be a collaborative team player who can both nurture and develop staff and volunteers
Proven leadership ability as well as strength in building internal partnerships
Strong personnel management and retail operations knowledge including inventory control loss prevention retail systems merchandising customer service and store budget preparation
Energetic self-motivated self-starter flexible and adaptable with a sense of humor
Able to multitask and work independently within a small hands-on work environment
Computer proficiency in MS Word Excel and PowerPoint (G Suite is a plus)
Willing and committed to working well with volunteers and staff in all roles
Committed to embodying APA!s Core Values: Innovation Respect Drive Resourcefulness and Inclusion and cultural values: Humble Hungry Smart
Commitment to APA!s customer experience expectations
Passion for working well with staff volunteers and customershelping all individuals feel successful appreciated and connected to APA!s mission
Strong commitment to volunteer engagement and support; dedicated to working well with volunteers across all roles
Comfortable working cross-functionally and serving as a liaison between volunteers customers and team members
Effective written and verbal communication skills; able to interpret rules procedures and instructional materials
Self-starter with strong time management; able to work independently and collaboratively
Excellent interpersonal skills; maintains a calm and professional presence in all situations
Strong attention to detail and high standards for quality
Adaptable to change and able to perform related duties as needed
Dedicated to delivering an exceptional and inclusive customer experience

PHYSICAL JOB REQUIREMENTS:

Must be able to routinely stack lift and sort boxes and individual donations which may be up to or over 50 lbs.
Must be able to access merchandise tools and other necessary items in places that may be out of reach from a standing or sitting position. Some stores have stairs-only access to areas that will be required for this position to work in on a daily basis.
Can be on the sales floor providing active service for an entire 8 or 10-hour shift
If reasonable accommodations are requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.

WORK ENVIRONMENT:

Work is normally performed inside the Thrift Store; some outside work is required (events accepting donations etc)
Rapid pace with exposure to potential hazards including animal waste disinfectants high levels of noise animal bites and scratches and diseases that can be transmitted from animals to people
Uses own transportation to travel and transport
Occasional after-hours or weekend work may be required to support program needs

TIME COMMITMENT:

This is a full-time exempt position with an average of 40 hours per week.
Shift and schedule flexibility is required as weekly schedule is subject to change
Able to work evenings weekends and holidays as needed

WORKING RELATIONSHIPS: This position reports directly to Director of Retail Operations.

LOCATION(S):

Oltorf Thrift 1409 West Oltorf Street Austin TX 78704
Burnet Thrift 5801 Burnet Road Austin TX 78756
51st Thrift 5102 Clarkson Ave Austin TX 78751
Round Rock Thrift 913 N IH-35 Round Rock TX 78664
Pflugerville Thrift: 15803 Windermere Dr. Pflugerville TX 78660
May travel to other locations as needed

BENEFITS:
Austin Pets Alive! is proud to offer a competitive benefits package for full-time employees including subsidized employer-sponsored medical coverage subsidized and voluntary life insurance voluntary dental vision and short-term disability options all effective the first day of employment. We also offer voluntary wellness and emergency sick plans up to 2% match on 401(K) retirement plan supplemental benefits flexible spending accounts and additional life coverage. Full-time employees receive 10 paid holidays and accrue 10 days paid time off during the first year of employment with an additional 5 days of PTO accrual upon completion of 12 months of employment. Employees will also receive professional development opportunities through APA!s ongoing mission to advance our animal welfare professionals in our life saving work.

EQUAL EMPLOYMENT OPPORTUNITIES AND ACCOMMODATIONS STATEMENT
Austin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color LGBTQ people women transgender and gender non-conforming people and people with disabilities to apply.

Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status marital status sexual orientation gender identity or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity community focus and innovation.

APA! is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation please contact Talent Acquisition at at least one week in advance of your interview.

Required Experience:

Manager

Thrift Store ManagerAPA! BACKGROUND: Austin Pets Alive! (APA!) is one of Austins most dynamic and best-loved nonprofits. The organization is the leader in the no kill movement nationally and is considered a national thought leader in animal welfare. APA! locally rescues treats and adopts out 10000 h...

Thrift Store Manager

Manage staff and volunteers by providing ongoing support through effective communication clear expectations and mentorship as well as ensuring policies and procedures are being followed revenue targets are being met signage and all store aesthetics are per APA! and APA! Thrift brand standards etc.
Ensure staff and volunteers are receiving adequate and updated training so as to be the strongest possible assets for APA! Thrift
Provide ongoing appreciation to staff and volunteers to keep engagement high
Assist with creating implementing and updating policies and procedures as needed and ensure updates are disseminated and implemented by staff and volunteers
Assist with sourcing and coordination of in-store events targeting local student populations organizations and businesses with the goal of driving as many new customers to the store as possible
Oversee compliance of staff with all established agency policies and procedures
Work with Human Resources to facilitate staff recruitment selection and onboarding
Maintain a neat clean and organized store environment at all times
Responsible for the overall productivity results in the store
Drive operational efficiencies to help minimize risk and protect the stores assets
Maintain safe working conditions for staff volunteers contractors vendors and customers
Create and administer work schedules to ensure proper workforce coverage
Provide regular reports to the Director of Retail Operations which reviews and evaluates the activities and progress to date
Collaborate across other APA! department leaders to optimize resources and initiatives
Assist with marketing initiatives including the building and maintaining of relationships with local businesses ensuring APA! Thrift engages in maximum cross-promotion opportunities and receives maximum support from local businesses while ensuring that such initiatives are aligned with the APA! Marketing and Communications team
Partner with Volunteer Managers to learn about the volunteer programs and manage volunteers interested in your department on an ongoing basis
Foster and model a volunteer-powered culture across the team by ensuring that every staff member is partnered with volunteers on every shift with the goal of empowering volunteers to lead and grow within the program.
Serve as a facilitator and coach to staff and volunteers ensuring the work is shared not siloed and that volunteers are supported in completing daily tasks.
Ensure active recruitment onboarding and engagement of volunteers using volunteer engagement tools and resources
Support retention by matching volunteers to appropriate tasks offering guidance and providing regular check-ins and staff mentorship.
Identify strong volunteers for deeper roles and seek out customer to volunteer conversion opportunities.
Recognize volunteer contributions through consistent appreciation and shoutouts.
Provide clear expectations hands-on training and in-the-moment coaching to set volunteers up for success.
Job duties may include some or all of the above and other duties as assigned by manager

OTHER FUNCTIONS:

Must demonstrate dependability accountability time management use of reasoning and good judgment skills
Attend and participate in all required training sessions and meetings
Maintain open and consistent communication with Program Manager or designee supervisor and other colleagues
Partner with Volunteer Managers to learn about the volunteer programs and manage volunteers interested in your department on an ongoing basis
Able to react to change productively and perform other related duties as assigned
Able to work evenings weekends and holidays as needed
Able to work in a high-volume fast-paced high-stress environment
All new store managers will be required to go through a 5 week training program that will take place at the Burnet location or another location as designated by APA!
In the event a store location is not available after the training program (due to new store lease negotiations construction delays or other new store openings issues) you may be asked to work at another existing location to expand personal training and development as a Thrift Store Manager until a permanent store can be assigned.
During the training period or interim temporary store assignment participation in sales incentive programs may be permitted on a discretionary basis.

QUALIFICATIONS SKILLS & EXPECTATIONS:

Love of animals that helps keep the mission close to heart and a commitment to the No Kill cause is essential!
5 years of retail management experience preferred with a proven track record of success
Ability to work in a fast-paced dynamic environment and prioritize workload to manage multiple projects with strict deadlines
Must be a collaborative team player who can both nurture and develop staff and volunteers
Proven leadership ability as well as strength in building internal partnerships
Strong personnel management and retail operations knowledge including inventory control loss prevention retail systems merchandising customer service and store budget preparation
Energetic self-motivated self-starter flexible and adaptable with a sense of humor
Able to multitask and work independently within a small hands-on work environment
Computer proficiency in MS Word Excel and PowerPoint (G Suite is a plus)
Willing and committed to working well with volunteers and staff in all roles
Committed to embodying APA!s Core Values: Innovation Respect Drive Resourcefulness and Inclusion and cultural values: Humble Hungry Smart
Commitment to APA!s customer experience expectations
Passion for working well with staff volunteers and customershelping all individuals feel successful appreciated and connected to APA!s mission
Strong commitment to volunteer engagement and support; dedicated to working well with volunteers across all roles
Comfortable working cross-functionally and serving as a liaison between volunteers customers and team members
Effective written and verbal communication skills; able to interpret rules procedures and instructional materials
Self-starter with strong time management; able to work independently and collaboratively
Excellent interpersonal skills; maintains a calm and professional presence in all situations
Strong attention to detail and high standards for quality
Adaptable to change and able to perform related duties as needed
Dedicated to delivering an exceptional and inclusive customer experience

PHYSICAL JOB REQUIREMENTS:

Must be able to routinely stack lift and sort boxes and individual donations which may be up to or over 50 lbs.
Must be able to access merchandise tools and other necessary items in places that may be out of reach from a standing or sitting position. Some stores have stairs-only access to areas that will be required for this position to work in on a daily basis.
Can be on the sales floor providing active service for an entire 8 or 10-hour shift
If reasonable accommodations are requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.

WORK ENVIRONMENT:

Work is normally performed inside the Thrift Store; some outside work is required (events accepting donations etc)
Rapid pace with exposure to potential hazards including animal waste disinfectants high levels of noise animal bites and scratches and diseases that can be transmitted from animals to people
Uses own transportation to travel and transport
Occasional after-hours or weekend work may be required to support program needs

TIME COMMITMENT:

This is a full-time exempt position with an average of 40 hours per week.
Shift and schedule flexibility is required as weekly schedule is subject to change
Able to work evenings weekends and holidays as needed

WORKING RELATIONSHIPS: This position reports directly to Director of Retail Operations.

LOCATION(S):

Oltorf Thrift 1409 West Oltorf Street Austin TX 78704
Burnet Thrift 5801 Burnet Road Austin TX 78756
51st Thrift 5102 Clarkson Ave Austin TX 78751
Round Rock Thrift 913 N IH-35 Round Rock TX 78664
Pflugerville Thrift: 15803 Windermere Dr. Pflugerville TX 78660
May travel to other locations as needed

Required Experience:

Manager

Key Skills

Cost Accounting
ASP.NET
ABAP
Field Sales
Jni
Inventory

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About Company

Austin Pets Alive

Austin Pets Alive! is not your average animal shelter. We pioneer innovative lifesaving programs designed to save the animals most at risk of euthanasia.

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