Customer Platforms Director (12-month FTC)
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Oxford Nanopore has developed a new generation of nanopore-based sensing technology for faster information-rich accessible and affordable molecular analysis. The technology is used to understand and characterise the biology of humans animals plants bacteria viruses and diseases such as cancer. By enabling biological insights we strive to improve life on Earth and beyond.
Customer Platforms Director (12-month Fixed Term Contract)
- Define and execute the overarching digital strategy to drive growth engagement and self-service efficiency
- Lead digital transformation initiatives across the organisation
- Identify emerging technologies and trends to enhance customer experience and operational efficiency
- Build lead and inspire a multidisciplinary digital team
- Foster a collaborative innovative high-performance culture
- Own and optimise all digital touchpoints including websites community e-commerce onboarding and omnichannel experiences
- Champion UX/UI best practices and user-centric design
- Define track and report core digital performance metrics
- Use data-driven insights to continuously improve digital effectiveness
- Partner cross-functionally with marketing IT product and sales
- Present digital strategy and performance to senior stakeholders
- Manage vendors agencies licences and digital budgets to ensure effective resource allocation
- Bachelors degree in Digital Marketing Business Computer Science or related field
- 7 years experience in senior digital leadership roles with responsibility for strategy and transformation
- Proven delivery of large-scale digital platforms (web apps e-commerce)
- Strong experience leading multidisciplinary digital teams
- Deep understanding of digital ecosystems including UX/UI SEO/SEM e-commerce and analytics
- Strong analytical communication stakeholder vendor and budget management skills
- Strategic customer-first results-driven mindset with a passion for developing digital talent
- Masters degree (MBA Digital Transformation or related)
- Relevant certifications (Agile/Scrum Google Analytics Adobe Digital Marketing Institute)
- Experience in large customer-focused or regulated organisations
- Global or multi-region digital platform experience
- Exposure to AI-driven digital innovation
- Familiarity with platforms such as Salesforce Storyblok and Qualtrics
- Knowledge of GDPR accessibility and digital compliance standards
Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender marital status race religion colour age disability or sexual orientation. Every candidate will be assessed only in accordance with their merits qualifications and abilities to perform the duties of the job.
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Required Experience:
Director
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
About Company
Oxford Nanopore’s goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology enabling the real-time, high-performance, accessible and scalable analysis ... View more
