Neighbourhood Customer Experience Advisor
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Job Summary
37 hours per week
Fixed Term Contract until 18th January 2027
We are looking for an individual to join our Housing Services team as our next Customer Experience Advisor within our Neighbourhood Services Team to take a range of enquiries and give assistance to our customers.
Managing both internal & external calls to customers regarding Neighbourhood enquiries including anti-social behaviour mutual exchanges Messy Gardens and Compliance. you will communicate effectively; act quickly and professionally resolve them.
You will get the opportunity to support the team by being the first point of contact to customers.
The role includes supporting our reception function at Tamar Court Worle.
This is a great opportunity to take that next step in your customer service career and learn new skills within the Neighbourhoods Team in a supportive team environment.
About You:
A natural communicator you can communicate with a wide range of people in a clear and concise manner.
With experience of working in a customer focused/service environment you will also have high levels of IT literacy and have a flexible approach to supporting your colleagues.
We review applications when received so we may close the vacancy early if we find that perfect candidate. If the role interests you then apply now.
If you are an internal candidate and interested in this as a secondment please speak to your line manager before applying as we will need to seek approval from your Head of Area for your application to be considered.
Alliance life
At Alliance we want to create places to live that our customers are proud to call home. Our teams care about the lives of the people who live in our 7000 homes. We want our customers to belong feel safe and thrive in a successful community.
We are a purpose-led business with a performance culture where every colleague has the right mindset and skills set to be on their A-Game driving the right outcomes for customers colleagues and stakeholders with compassion and care.
Our A-Game standards outline the behaviours we ask our colleagues to live by:
- We are all about the customer
- We are one team
- We are easy to do business with
- We are striving for excellence
- We are forward thinking
We want you to bring your authentic self
Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. Our colleagues tell us we are a great place to work through our colleagues survey that uses the internationally recognised Great Place to Work Trust Index.
We continue to builda truly inclusive workplace where all our colleagues have opportunities and are celebrated for striving for excellence for themselves and our customers.
We welcome applications from a diverse range of talented individuals who can help us reach this goal.
We are proud to be a Disability Confident part of this we guarantee that any individual with a disability will get an interview if they match the minimum essential criteria for the role. We also adopt the same principles for members of the LGBTQ community or those from Global Majority backgrounds.
We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia times of the day to avoid due to childcare or caring responsibilities to name a few).
Our Agile Working
We have the flexibility to work from one of our office hubs our homes or by connecting to a hotspot if youre out and about (dependant on your role).
Weve created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.
How it works for you will always be considered in relation to the needs of the business our customers and your team.
Our head office in Portishead is situated by the Marina with free parking and within easy walking distance to shops restaurants and supermarkets. Both our offices in Portishead and Weston-Super-Mare are newly refurbished offering a modern agile and collaborative working environment.
If you need any support with your application please callor emailand we will be happy to help.
Our People Team review and acknowledge every application we receive. Please look out for a response to your application in your inbox(this may go into your spam folder).
*dependant on role
The benefits
25 days annual leave plus bank holidays
Your Alliance Day a day off on your work anniversary
Family
Friendly Leave
Enhanced Pension Scheme
Health Care
Cash Plan
Learning and Development opportunities
Discounts
Portal
Wellbeing
Programme
Make the
Difference Day
Employee
Assistance Programme
Documents
Required Experience:
Unclear Seniority
Key Skills
- Abinitio
- Computer Programming
- Cost Estimation
- Creative Production
- Autocad
- Channel Sales
