Senior Manager, CEG Planning & Operations

About the Role

Were seeking a strategic Senior Manager CEG Planning & Operations to lead enterprise-wide planning processes and drive operational excellence across the organization. This role serves as the central orchestrator of our annual operating rhythm ensuring seamless alignment between GTM teams sales operations finance and executive leadership.

Key Responsibilities

Strategic Planning & Execution

• Lead the development and execution of the annual operating plan (AOP) partnering with finance and business leaders to establish targets resource allocation and strategic initiatives
• Drive cross-functional alignment across GTM planning APEX Sales and other key stakeholders to ensure cohesive planning and execution
• Manage the Customer Excellence Group (CEG) operating cadence including business reviews strategic planning sessions and performance tracking

Sales Compensation & Territory Management

• Develop and execute sales compensation strategy in partnership with HR Finance and Sales Leadership ensuring programs drive desired behaviors and business outcomes
• Lead annual sales compensation planning cycles including plan design modeling and implementation
• Coordinate the global territory and quota planning process balancing capacity coverage and growth objectives across regions and segments

Operational Excellence

• Establish and maintain planning frameworks templates and operating rhythms that drive accountability and transparency
• Synthesize complex data and insights to inform executive decision-making and strategic pivots
• Identify process improvement opportunities and implement scalable solutions

Qualifications :

Our ideal candidate:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
• 8 years of experience in operations strategic planning sales operations or related fields
• 3 years managing cross-functional strategic initiatives with demonstrated ability to influence senior stakeholders
• Deep understanding of sales compensation structures territory design and quota methodology
• Proven track record leading annual planning cycles in complex matrixed organizations
• Strong analytical and financial modeling skills with proficiency in Excel and business intelligence tools
• Excellent communication skills with ability to translate between strategic vision and tactical execution
• Desired: Bachelors degree required; MBA or relevant advanced degree 

Key Competencies

• Strategic thinking with exceptional execution capabilities
• Stakeholder management and influence without direct authority
• Process design and operational discipline
• Data-driven decision making and business acumen
• Ability to manage multiple complex workstreams simultaneously
• Executive presence and communication

For positions in this location we offer a base pay of $165500 - $289600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time