Advisor, Fraud Behavioural Economics

About us Mō mātou

ACC exists to support people -we help prevent injuries and get New Zealanders and visitors back to everyday life if theyve had an accident.

You can find more about ACC and the work we do here.

About the role Mō te tūranga mahi

Behavioural Economics focuses on understanding human behaviour and how it can be changed or improved particularly focusing on how individuals make decisions.

As the Advisor Fraud Behavioural Economics you will be a voice of behavioural change in the Fraud Prevention and Investigation team. Guided by our Senior Advisor you will help develop and deliver behavioural change interventions across ACC aimed at encouraging desirable behaviours to reduce instances of fraud and will include delivering facilitated training to colleagues who work directly with customers. You will also be a valuable contributor to behaviourally based pilots that focus on changing customer behaviour.

The role is ideally located in Wellington.

A detailed Position Description is available on request.

About youMōu

Ideally you will have a background in psychology and/or behavioural science or 2-3 years experience working with tricky customers in a frontline environment. You will also have:

• Understanding of behavioural science theory (e.g. Introduction to Psychology) and how to apply this in a workplace setting.
• Ability to contribute to development of behavioural interventions e.g. using frameworks such as COM-B.
• Excellent communication and presentation skills using a variety of styles.
• Confidence to build collaborative networks across ACC.
• Strong planning and facilitation skills virtual and in-person.
• The ability to vary working styles to meet the needs of different situations and individuals.

Ideally but not necessarily:

• Experience in applying behavioural science theory in a workplace setting.
• Experience in the development and delivery of education and training materials.
• An interest in best practice initiatives to manage fraud waste and abuse of the ACC Scheme.

Working at ACC Mō ACC

At ACC we embrace the rich tapestry of Aotearoa New Zealands cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we encourage applications from individuals of all backgrounds ethnicity national origin gender identity age and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

The appointing salary for this role will sit between $85037 - $100043 and we offer an additional 9% superannuation contribution. ACC offer a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like 0% contribution required by you optional life and income protection insurance and the flexibility to change to a locked plan at any time ensuring your financial security now and in retirement.

How to apply Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.

Applications will run through to 11:50pm Sunday 8 February. However please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.

Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application or if you have any pātai (questions) about the role please emailhrhelp@