Fraud Operational Performance Analyst
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Job Location:
Wellington - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
About us Mō mātou
ACC exists to support people -we help prevent injuries and get New Zealanders and visitors back to everyday life if theyve had an accident.
You can find more about ACC and the work we dohere.
About the role Mō te tūranga mahi
As the Fraud Operational Performance Analyst you will play a key role in building confidence in our performance measures through developing and maintaining accurate and timely reporting analysis and performance insights for the wider Fraud Prevention and Investigation team. Youll design and maintain dashboards develop predictive models and provide timely relevant analytics that drive informed decision making.
Fraud Prevention and Investigation are developing performance measures for the proactive prevention of fraud. You will be a valuable contributor to our development of these metrics to ensure they are robust best practice and easily understood. Youll also support the ongoing tracking and monitoring of these metrics.
Youll thrive in this role if you enjoy working collaboratively across teams tackling complex problems with curiosity and creativity while looking for ways to improve processes. You will be open to learning and sharing ideas that make our analytics smarter and our outcomes stronger.
This is a permanent full-time position within the Fraud Prevention and Investigation team Wellington is preferred however open to consider applications from Auckland/ Christchurch.
About youMōu
Experience developing dashboards and operational reports including creating and maintaining dynamic reporting e.g. in Power Bi.
Experience in identifying trends and relationships in data using analysis techniques and enhancing analytics over time.
Tertiary qualification in statistics data science or a related discipline.
Ability to quickly understand complex information and provide compelling insights in both a visual and written way
Strongly collaborative with excellent interpersonal skills.
Experience working with customers to understand and clarify needs.
Working at ACC Mō ACC
At ACC we embrace the rich tapestry of Aotearoa New Zealands cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we encourage applications from individuals of all backgrounds ethnicity national origin gender identity age and those with diverse abilities. It is important to us that people are free to be themselves at work.
The appointing salary for this role will sit between $85037 and $110047 and we offer an additional 9% superannuation contribution. ACC offer a comprehensive benefits package including an advantageous superannuation scheme with features like 0% contribution required by you optional life and income protection insurance and the flexibility to change to a locked plan at any time ensuring your financial security now and in retirement.
How to applyMe pēhea te tuku tono
As part of your application please provide answers to the following questions with your CV:
Please share your understanding of the Fraud Operational Performance Analyst role and what appeals to you about the day-to-day work
What motivates you to join the Fraud Prevention and Investigation team
What skills and experience or specialist knowledge do you bring that would make you a great Fraud Operational Performance Analyst
Please indicate your preferred work location (hub or site)
Applications will run through to 5pm Monday 30 March 2026 however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.
Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application or if you have any pātai (questions) about the role please email
Required Experience:
IC
Key Skills
- Microsoft Office
- Risk Management
- Financial Services
- Customer Service
- Fraud
- Root cause Analysis
- Law Enforcement
- Banking
- Analysis Skills
- Authentication
- Qualitative Research Interviewing
- ACH
